Summary: In a previous GoGogh Radio Show, Neal L. Rowland discussed the 5 Major Aspects of Service Design. In this GoGogh Radio Show, he takes the discussion a little further. We all know there are risks and challenges in managing an IT service. Working to overcome or within those challenges prepares us to deliver the best IT service we possibly can. To accomplish this, it takes awareness. Have a listen. Get yourself thinking. And then start seeing what can be done in your IT Service organization.
