Summary: Change is hard. Change is inevitable. There are many recognized best practices (this is Part 1 of a series based on the topic of Change Management). One theory at the core of the Information Technology Infrastructure Library (ITIL v3) Continual Service Improvement (CSI) publication is the 8 Step Change Model of Dr. John Kotter. Introduced in his book, Leading Change, Kotter covers 8 steps of leading successful change. In this GoGogh Radio Show, Neal L. Rowland, ITIL, PMP overviews the 8 steps and how they are applied to IT organizations seeking to introduce change - large or small.
