![Experience Pros Radio Show show](https://d3dthqtvwic6y7.cloudfront.net/podcast-covers/000/041/654/small/experience-pros-radio-show.jpg)
Summary: Angel and Eric approach the topic of Customer Retention - and take head on the notion of an "expected rate of attrition".
Summary: Angel and Eric approach the topic of Customer Retention - and take head on the notion of an "expected rate of attrition".