Summary: Avaya Tech Talk host Guy Clinch (www.linkedin.com/in/guywclinch/) in conversation with Linda Dotts, Avaya’s Vice President of Contact Center Product Management (www.linkedin.com/pub/linda-dotts/3/91b/bb ) and Laura Bassett, Director of Marketing, Customer Experience and Emerging Technologies (www.linkedin.com/in/lauralbassett) at Avaya about a number of the education sessions they will host during the upcoming IAUG CONVERGE2013 that is taking place at the Gaylord Palms Resort & Convention Center (http://www.marriott.com/hotels/travel/mcogp-gaylord-palms-resort-and-convention-center/) in Orlando June 3-7, 2013. Linda and Laura will jointly host the session Avaya Contact Center Portfolio Strategy and Roadmap (http://www.iaug.org/e/in/eid=54&s=663&print=1&req=info). During this session participants will learn about Avaya’s software portfolio strategy for 2013 and beyond. This session will provide a detailed roadmap of key Avaya solutions and applications for Contact Centers and Customer Experience Management. Later in the week Laura will present the session, Evolution to Next Generation Customer Experience Management. Participants in this session will hear more about Avaya’s vision and strategy for next generation customer experience and the contact center evolution scenarios that follow. Attendees will learn some of the key steps and options possible through the latest innovations and solutions enabled by the Avaya Customer Experience Framework.
