Summary: Avaya Tech Talk host Guy Clinch (www.linkedin.com/in/guywclinch/) continues a series of conversations about IAUG CONVERGE2013 taking place at the Gaylord Palms Resort & Convention Center (http://www.marriott.com/hotels/travel/mcogp-gaylord-palms-resort-and-convention-center/) in Orlando June 3-7, 2013. Guy interviews Tore Christensen, Corporate Consulting Engineer at Avaya specializing in Speech and Self Service (www.linkedin.com/pub/tore-christensen/0/875/981) about a number of the sessions Tore will be hosting during the upcoming IAUG CONVERGE2013. Tore is an expert in helping enterprise organizations to deliver world-class customer service and business results by employing self-service and contact center tools. During the weeklong IAUG event Tore will give attendees presentations, training and hands on help. He will show how to improve the ways customers use the Avaya Aura® Experience Portal to provide differentiated wait treatment, how to increase Application Effectiveness Reporting, how to integrate with SIP, Computer Telephony Integration, Avaya Aura® Contact Center and how to support outbound applications with Avaya Proactive Outreach Manager. Included in the agenda will be a session tailored to the needs of former Nortel Enterprise Systems customers teaching them about Avaya’s the consolidation of the joint product line and Avaya’s set of evolution options and roadmaps for legacy "blue" IVR customers. This session will discuss the roadmap for the Avaya Media Processing Server (MPS) product line and continued support of MPS customers. Attendees will discover the technical and commercial migration path for MPS customers to evolve their solution to a standards-based Avaya Aura® Experience Portal solution.
