Summary: Paul Boustany is one of Activision's secret warriors -- one who works behind the scenes to get player feedback from customer support to the development teams who can fix their problems. We talk about how Activision's CS team is structured, the preferred toys for the office, meeting a Replacer, and how customer support got someone grounded. Meanwhile, Xbox One has been revealed, so Kat and Hugh and I talk about what we know and what we don't, what it means for Ghosts, what it means for Destiny, and what it means for two-console families. We also chat about Hugh's harem, new Black Ops II camos, stomach virii, terrible Star Wars games, Kat's new website, sitcoms with second lives, cheap cables, and ironically enough, what to do when your internet connection goes down. Get the podcast on iTunes Get the podcast on your own with RSS Feedburner Or use the links below to listen in the browser or download direct. More info after the jump... Special Guest: Paul Boustany, Senior Manager, Service Design and Supportability, Activision Host: Dan "OneOfSwords" Amrich, Activision Community Manager, author, musician, puzzle nerd, and fire juggler Co-host: "The Lovely and Talented" Katrin Auch, photographer, graphic designer, bassist, Mechromancer, and inventor of Headshotmas Co-host: Hugh "DJ Darkhugh" Sterbakov, screenwriter, author, comic creator, Emmy-nominated writer/toy wrangler for Robot Chicken, and Governor of Somewhere Soundtrack: Yameen - available on iTunes, Amazon MP3, and all online music stores Relevant show links: Meet Xbox One & Wired's very good feature article COD: Ghosts reveal trailer & BTS video plus the tech comparison Destiny confirmed for Xbox One Xbox One not backward compatible for 360 or XBLA Vote for Black Ops II camos starting this week katrinauch.deviantart.com Monoprice Arrested Development on Netflix Dan's book: Critical Path: How to Review Videogames for a Living Hugh's book: City Under the Moon Enter your own question for Hugh Don't Know Jack (or Stick It To The Dan) Suggest topics for The Third Degree Write to the show's Megamailbag
