Summary: Guest: James H. Sills, III Title: Cabinet Secretary and Chief Information Officer, State of Delaware Guest: Susan Cramm Title: President Valuedance and Former CIO, Taco Bell Corporation When starting any new program, thereâs a sense of uncertainty that comes with any disruption. Introducing something new to an existing, well-oiled workflow could throw a wrench into your people, process, policy or pocketbook components. What should a leader do to manage a new beginning as systems and relationships break down? How can a leader encourage a change?
