Medical Home Collaborations: How Hospitals Are Benefiting from Partnerships in Patient-Centric Primary Care

Summary: Richland Care Medical Home's member services department serves as health navigator and problem solver for its clients, guiding patients to appropriate services within the medical home network, explains program director Marcus Barnes. Patient engagement in the Richland Care Medical Home often begins when a prospective client visits the emergency room, and often takes staff members out of the office to health fairs and community events to publicize the program. Richland Care also conducts home visits for the chronically ill. Barnes described how Palmetto Health has implemented a successful medical home model that ensures the goals of the medical home program are met, including reduced hospital admissions and improved quality of care and outcomes for the patients, during Medical Home Collaborations: How Hospitals Are Benefiting from Partnerships in Patient-Centric Primary Care, a December 17, 2008 webinar.