Summary: American Health Holding relies on the Patient Activation Measure(TM) (PAM) to assess a patient's level of engagement in their own overall disease management (DM), but it does more than just that. PAM scores are also used to gauge the success of the DM program and its coaches. Director of DM and wellness services Diane Bellard discusses PAM --- who is using it, how to deal with a decrease in PAM levels, how it fits with a patient's readiness to change and PAM's role in an organization's overall quality improvement. Bellard, along with Dr. Judith Hibbard, professor of health policy at the University of Oregon and developer of the Patient Activation Measure(TM), shared the research behind the development of the PAM, its potential for improving a patient's healthcare self-efficacy and examples of its use in a DM setting during the June 18, 2009 webinar, Patient Activation Measure(TM): Assessing the Engaged Healthcare Consumer for Self-Efficacy.
