#40: Chase Clemons - Designing for support, the power of words, search and navigation, and the NY Times redesign

Summary: Adam, Drew and Jared are joined by <a href="https://twitter.com/chaseclemons">Chase Clemons</a> part of the awesome support team at <a href="http://37signals.com/">37signals</a>, and founder of <a href="http://supportops.co/">Support Ops</a>. We talk about designing for the best experience while keeping the need for support in mind, the power of words, search and navigation, the NY Times redesign -- and much more!