Summary: Guest: Frank Wander Title: Author, Former CIO and Founder of The IT Excellence Institute Guest: Joseph D. Sniado Title: Senior Vice President, Chief Information Officer, Standard & Poorâs In an organizationâs attempt to cut costs and meet business demands, thereâs a perceived notion that IT leaders are creating a ruthless environment in which workers are treated as cogs in a larger machine. But this culture, whether a myth or a tough reality, can ultimately undermine performance. How do we reduce the damage to our most precious human resources and still deliver profitability and shareholder value?