Fox IT - The Authority in Service Management

Vernon Lloyd, International Client Director at Fox IT and Author of the ITIL Version 3 Lifecycle Service Design book, introduces the ITIL v3 training courses, with particular reference to the Capability courses.

Victoria Page-Morris talks to Oscar Mercer about the differences between Key Performance Indicators (KPIs) and targets. The two terms are used almost interchangeably, which can be misleading. Oscar explains how to select good performance indicators and warns of the dangers of setting the wrong targets.

Victoria Page-Morris talks to Oscar Mercer about the changes that have been made to the COBIT IT Governance framework in version 4.1. Oscar describes the differences from version 4.0 and gives his views on the changes.

In June 2006 Fox IT ran the "Keep Out Of Jail" event - a conference on IT Governance that covered issues of regulatory compliance, such as the Sarbanes-Oxley Act, that put the responsibility for good governance on to Executive Management of an organisation, with the risk of possible criminal prosecution if things go wrong. Nick Temple, Chairman of Fox IT, presents the keynote speech at this conference.

Brian Broadhurst talks to Mike Baker about PAS77, the code of practice for IT Service Continuity Management published by the British Standards Institution. The discussion explores the content of the Publicly Available Specification (PAS) and its relationship to ITIL and ISO/IEC 20000.

Kevin Shaw talks to Vicky Jones about how to build a Service Catalogue as the basis for the delivery of IT services. Vicky explains why an organisation should develop a Service Catalogue, what information should be held within it, and how to decide which services to include.

This is the first in a series of podcasts by Grant Adams discussing Microsoft Service Management (MSM) and the products and services that Fox IT offer in this area. Fox IT has a long history of working with Microsoft in this area, and helped to author the Microsoft Operations Framework (MOF).

In this podcast Ian Bevan, Fox IT's Training Manager discusses the ITIL refresh and, pending the publication of the training syllabus, speculates on the impact on Service Management training and qualifications.

In this podcast Steve Ingall, Managing Director of Fox IT explains the phenomenon of Software as a Service (SaaS) and how it is revolutionizing the delivery of IT services. Steve explores the benefits of the SaaS approach and the implications for IT Service Management. Finally, Steve gives his predictions for the future of SaaS.

In this podcast Lynda Cooper, one of the authors of the BS15000 and ISO/IEC 20000 standards gives an overview of the ISO standard and explains why organizations might consider achieving certification under the standard. Lynda explains the process that organizations should follow in order to meet the standard, and describes ways in which Fox IT can help an organization to achieve certification.

In this podcast Vernon Lloyd, one of the authors of the ITIL version 3 core books, explains the structure of the revised IT Infrastructure Library. Vernon discusses the differences between the current ITIL 2 approach and that adopted by the refresh project. Vernon also describes the process that OGC/TSO have gone through in order to ensure that all stakeholders' requirements have been taken into account. Finally, Vernon explains what Fox IT will be offering around ITIL version 3.

In this podcast, Brian Broadhurst explains why some people find it difficult to understand where IT Governance fits in to the overall Corporate Governance regime. He also discusses who is responsible for IT Governance, and what benefits can be gained from having a robust IT Governance framework in place.