Summary: Witnessing multiple childbirths is not typically part of the business school curriculum. It was, however, an unexpectedly wonderful bonus for the G-Lab students working with South Africa’s Warmbath Hospital maternity ward. On site to collect information for the creation of an improved staffing model, the G-Lab team were also privileged to witness the efforts of the dedicated, if under-resourced staff, including the singing of a morning prayer for new mothers and their infants. Team members Kelsey McCarty and Jean-Nicolas Gagnon and talk about the nurses’ emotional approach to care as well as learning that the answers the team sought could be found only by learning to ask the right questions.
