586: How to Involve Stakeholders in Decisions, with Eric Pliner

Coaching for Leaders show

Summary: Eric Pliner: Difficult Decisions<br> Eric Pliner is chief executive officer of YSC Consulting. He has designed and implemented leadership strategy in partnership with some of the world’s best-known CEOs and organizations. Eric’s writing has been featured in Harvard Business Review, Fortune, Forbes, and Fast Company.<br> <br> A member of the Dramatists’ Guild of America, Eric is co-author of the U.S. National Standards for Health Education and Spooky Dog &amp; the Teen-Age Gang Mysteries (with Amy Rhodes), an Off-Broadway theatrical parody of television cartoons for adults. He is a board director with Hip Hop Public Health. He is also the author of Difficult Decisions: How Leaders Make the Right Call with Insight, Integrity, and Empathy*.<br> <br> In this conversation, Eric and I discuss the difficult and sometimes awkward moments when we engage other stakeholders in our decisions. We explore the language to use when discussing a stakeholder’s role in a decision. Plus, Eric details how to establish clear expectations about involvement in decisions to avoid sending messages that we otherwise don’t intend.<br> Key Points<br> <br> Clarify who you will engage and how you intend to do so.<br> Before discussing a decision with a stakeholder, explain how the decision is going to be made. Make it clear if you’re offering them a views, a voice, a vote, or a veto.<br> Standardize your individual and team processes for decision-making.<br> Ask the stakeholder for input — and go deeper with a second or third question to appreciate what’s behind what they’ve said.<br> Remind stakeholders how the decision will be made when you conclude. Don’t underestimated the importance of this step.<br> <br> Interview Notes<br> Download my interview notes in PDF format (free membership required).<br> Related Episodes<br> <br> How to Influence Many Stakeholders, with Andy Kaufman (episode 240)<br> How to Deal with Opponents and Adversaries, with Peter Block (episode 328)<br> The Way to Make Better Decisions, with Annie Duke (episode 499)<br> Handling a Difficult Stakeholder, with Nick Timiraos (episode 581)<br> <br> Discover More<br> Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.