The Customer Is Always Right

Summary: <p>Our co-host's worst nightmare unfolds in his apartment as he contemplates the meaning of the phrase "The Customer is Always Right." </p> <p>Though the expression began with good intentions, it's led to customers weaponizing the philosophy against workers, especially in the retail and service industries.</p> <p>We break down the history of the expression and why companies should rethink the approach. </p> --- Send in a voice message: https://podcasters.spotify.com/pod/show/kissmyworkingclass/message Support this podcast: <a href="https://podcasters.spotify.com/pod/show/kissmyworkingclass/support" rel="payment">https://podcasters.spotify.com/pod/show/kissmyworkingclass/support</a>