Summary: In this week’s podcast we talk about the importance of effective communication and what Susan Scott in her excellent book Fierce Conversations: Achieving Success at Work & in Life, One Conversation at a Time, calls, “fierce conversations”. Overall, most of us could be much better communicators. Too frequently we attempt to express ourselves and find that what we had hoped to convey has been received in a manner that we had not intended or expected. With our incresased use of emails, texts, tweets and the like, I see this getting worse, not better over time. Scott asserts that the next frontier of exponential growth, the place you will find a new and sustainable competitive edge, lies in the area of human connectivity – internally with staff and externally with your marketplace. This assertion is supported by leading edge research groups such as McKinsey & Company where words like heighted connectivity, more purposeful, more human, and emphasis on employees’ need for affirmation, social chohesion, purpose and meaning are being increasingly used - all postive impacts of deep dialogue and effective communication. We have an opportunity to do things differently as we begin to emerge from the realities of the pandemic. According to Scott, “Conversation = Relationship”. Make your conversations truly great ones! Tips and insights in today’s podcast. Hope you will join me!
