The 4 - Part Scorecard For Evaluating Customer - Centricity | Bob Azman On Engati CX




Engati CX show

Summary: Engati is the world’s leading multilingual Digital CX platform.It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/Blogs: https://engati.com/blog Check out our CX Library-CX Community page : https://www.engati.com/cx-communityYouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4SoundCloud Interview series: https://soundcloud.com/user-670584022/tracksSpotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg https://www.engati.com/cx-community/scorecard-for-evaluating-customer-centricity Bob Azman, Chief Customer Officer & CX Consultant at Innovative CX Solutions, talks about the colleague experience and how is it related to customer experience. Bob also gives us a scorecard for evaluating a company’s customer-centricity and how organizations can design customer interactions that exceed customer expectations. Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9  Follow us on-Facebook: https://www.facebook.com/getengatiLinkedIn: https://www.linkedin.com/company/engati/Twitter: https://twitter.com/getengatiInstagram: https://www.instagram.com/getengati/ Talk to us: contact@engati.com #EngatiCX #AI #CX