Summary: CCW Digital's lead analysts Brian Cantor and Matt Wujciak sat down with Mike Luessi, ServiceNow's GM for healthcare and life sciences, to discuss how COVID-19 has impacted customer experience in healthcare, and customer service as a whole. Topics include: Insights from Mike's recent interview with Forbes on vaccine distribution and administration The future of self-service AI and automation's greatest impacts on customer experience Digitized workflows (and so much more) For a deeper dive into this topic, check out ServiceNow's webinar on 10 best practices to solve vaccine management challenges. See omnystudio.com/listener for privacy information.
