Summary: Engati is the world’s leading multilingual Digital CX platform.It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.Website: https://www.engati.com/Blogs: https://engati.com/blogCheck out our CX Library-CX Community page : https://www.engati.com/cx-communityCX Content page : https://www.engati.com/cx-contentYouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4SoundCloud Interview series: https://soundcloud.com/user-670584022/tracksSpotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUghttps://www.linkedin.com/in/nnenna-ijeoma-okeke-ccxp-b879a11a/Nnenna Ijeoma Okeke, Chief Customer Experience Officer at SV Gaming Limited, talks to us about which contact center metrics have become more important considering the shift in digital technologies used, and what kind of metrics a contact center can track and how the unstructured data, exchanged during the call, provide actionable insights.Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 Follow us on-Facebook: https://www.facebook.com/getengatiLinkedIn: https://www.linkedin.com/company/engati/Twitter: https://twitter.com/getengatiInstagram: https://www.instagram.com/getengati/Talk to us: contact@engati.com#EngatiCX #CX #AI
