The customer experience checklist | Debbie Akwara on Engati CX

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Summary: <p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: Blogs: Check out our CX Library- CX Community page: CX Content page: YouTube Interview series: SoundCloud Interview series: Spotify Interview series: Debbie Akwara, Principal Customer Experience (CX) Consultant at Niche Customer Experience Consulting Firm talks to us about what’s the approach to moderating online customer complaints. She also shares some ideas on how businesses can convert negative online product reviews to something promising. Check out the 200 CX Thought Leaders to follow for 2021 - Follow us on- Facebook: LinkedIn: Twitter: Instagram: Talk to us: </p>