Summary: Engati is the world’s leading multilingual Digital CX platform.It is a one-stop platform for powerful customer enagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/Blogs: https://engati.com/blog Check out our CX Library-CX Community page : https://www.engati.com/cx-communityCX Content page : https://www.engati.com/cx-contentYouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4SoundCloud Interview series: https://soundcloud.com/user-670584022/tracksSpotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Michael Brandt, Founder Member DACH at European Customer Experience Organization (ECXO) tells us what steps should businesses to take to elevate customer satisfaction scores. He shares tips that businesses need to be kept in mind when introducing a customer feedback program and customer issue resolution processes. He also talks about how can organizations refine and restructure the complaint management process to assure transparent monitoring of the closed-loop process. Check out the 200 CX Thought Leaders to follow for 2021! Follow us on-Facebook: https://www.facebook.com/getengatiLinkedIn: https://www.linkedin.com/company/engati/Twitter: https://twitter.com/getengatiInstagram: https://www.instagram.com/getengati/ Talk to us: contact@engati.com #EngatiCX #Customersatisfaction #AI
