Customer success: The metrics that matter | Peter Lyon on Engati CX

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Summary: <p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: Blogs: Check out our CX Library- CX Community page: CX Content page: YouTube Interview series: SoundCloud Interview series: Spotify Interview series: <a href=""></a> Peter Lyon, VP Customer Success at Poppulo, Co-Founder Customer Success Network talks to us about the main pillars of customer success and how we can evaluate customer satisfaction with qualitative and quantitative metrics Check out the 200 CX Thought Leaders to follow for 2021 - Follow us on- Facebook: LinkedIn: Twitter: Instagram: Talk to us: #EngatiCX #AI #CX #CustomerSuccess</p>