The golden triangle of CX systems | Olga Budieri on Engati CX




Engati CX show

Summary: <p>https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.</p> <p>Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content</p> <p>Olga Budieri, Global Head of Customer Experience for Aramex, talks about different customer ecosystems in the supply chain and logistics industry and elaborates on how the CX transformation projects impact the company’s processes and what needs to be accommodated to redesign the processes. She also showers some light on the Net Promoter Score (NPS) system that she designed and managed across different functional domains.</p> <p>Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: <a href="https://www.instagram.com/getengati/">https://www.instagram.com/getengati/</a></p> <p><a href="https://www.engati.com/webinars">https://www.engati.com/webinars</a></p> <p>#EngatiCX #digital #CX #customers #voc #B2B #B2C</p>