The evolution of CRM culture | Nick Lygo Baker on Engati CX

Engati CX show

Summary: <p> Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: | Subscribe now.</p> <p>Check out CX Community page - And CX Content page -</p> <p>Nick Lygo-Baker, Customer Experience and EX Strategy &amp; Transformation Expert tells us what steps should CX teams take to build more meaningful relationships with customers and what is key to being able to engage, empathize, and build customer loyalty. He shares some techniques on de-escalating a frustrated customer.</p> <p>Follow us on Facebook: LinkedIn: Twitter: Instagram:</p> <p>#EngatiCX #Customerexperience #DigitalTransformation</p>