Summary: https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content Olga Guseva, Customer Experience Author and Managing Partner - Integria Consult talks to us about customer ecosystems, complaint management systems and the different strategies to be carried out for B2B and B2C. She give us the first 5 steps to start with the voice of the customer programs, and guides us in creating efficient customer service policies. Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/customer-experience-strategy #EngatiCX #digital #CX #customers #voc #B2B #B2C
