Building a Values-Based Culture That Withstands a Pandemic




Designing Next: Achieving growth through transformation and innovation  show

Summary: Rick Evans, Senior Vice President & Chief Experience Officer at NewYork-Presbyterian, joins Designing Next for the first part of a two-part interview. In this episode, our focus will be on the role of culture in delivering employee, patient, and consumer experience. Look forward to hearing Rick discuss building and scaling out experience-focused cultures at large, multi-location organizations like NewYork-Presbyterian, as well as the role culture played as NYP navigated - and continues to navigate - the unprecedented crisis of COVID-19.