5. How to have Productive Conflict with Liane Davey

Seniors' Care Matters show

Summary: In today’s episode, Liane shares how to embrace conflict constructively to create better experiences in your relationships.<br> In this episode<br> Liane and I talk about:<br> <br> • The 4 step Validation Technique to shift from unhealthy conflict to constructive conflict<br> <br> • How to engage in reciprocity<br> <br> • Sharing and declaring multiple truths to problem solve more effectively<br> <br> • Embracing the tension and competing priorities while leveraging the conflict clarify and define outcomes<br> <br> • Adjusting expectations while co-creating solutions<br> <br> • How to shift from combative to collaborative through problem solving<br> <br> • Reframe how we see and experience emotions<br> <br> • The key question you can ask to remove judgment and create more space for a healthy conversation<br> Guest Info<br> Liane Davey is a New York Times Bestselling author of three books, including The Good Fight: Use Productive Conflict to Get Your Team and Your Organization Back on Track and You First: Inspire Your Team to Grow Up, Get Along, and Get Stuff Done.<br> <br> Known as the Water Cooler Psychologist, she is a regular contributor to the Harvard Business Review and frequently called on by media outlets for her experience on leadership, team effectiveness, and productivity.<br> <br> As the co-founder of 3COze Inc., she advises on strategy and executive team effectiveness at companies such as Amazon, Walmart, TD Bank, Google, 3M, and SONY.<br> <br> Liane has a Ph.D. in Organizational Psychology.<br> <br> <br> Resources<br> Click the link below to receive weekly updates and stay informed about new podcast episodes!<br> <br> * <a href="http://eepurl.com/gmA_JX">http://eepurl.com/gmA_JX</a><br> <br> To learn more about Liane, click the links below:<br> <br> * <a href="http://www.lianedavey.com">www.lianedavey.com</a><br> * Link to Liane’s course <a href="http://3coze.thinkific.com/courses/staying-out-of-the-weeds">“Staying out of the Weeds”</a><br> <br> Transcript<br> Intro (00:00):<br> <br> Welcome to Seniors' Care Matters, part of the qodpod network. Each week, Seniors' Care Matters provides inspiring interviews and insights to help you lead, connect and engage with your teams and your residents' families. We focus on ways to enhance your leadership approach and presence with practical tips, to build a relational culture and create breakthrough results. And now here's your host for Seniors' Care Matters, Deborah Bakti.<br> <br> Deb (00:30):<br> <br> Today we're going to talk about conflict and share a different, more productive way to think about conflict, and perhaps even inspire you to lean into conflict, to use it to create different and better outcomes and experiences. I recently had a conversation with Liane Davey, author of The Good Fight, and it was such a great conversation, I'm bringing that interview to share with you here in this podcast. We talked in a previous episode about conflict avoidance as one of those strategies that people pleasers use and how it can end up delaying the inevitable or creating even more issues, when we let things fester and go unresolved. I'm someone who typically prefers to avoid conflict. I'll bite my tongue rather than tell it like it is if my viewpoint, perception or my truth, as I see it, if I think that will create a debate or a disagreement that will create stress and tension, and just that yucky feeling of disagreement and maybe even hurt feelings. I think it started as lots of things do with my upbringing. My dad had pretty strong opinions and it never worked out well for any of us who disagreed with him or tried to challenge his way of thinking. Maybe that was the era, right? Children were to be seen and not heard. My mother would typically say, just leave it. You don't want to upset your father.