2. Building Trust in High Stakes Environments with Jonathan McCready

Seniors' Care Matters show

Summary: Learn about the 4D model with Jonathan McCready, professional coach and certified 4D systems consultant, and how you can apply these NASA principals in your high stakes environments, like Seniors’ Care, to establish and re-establish trust.<br> In this episode:<br> The 4D model was created by Dr. Charles Pellerin, former astrophysicist at NASA who launched, then eventually lead the project to repair the Hubble. Although we aren’t launching rocket ships here, Seniors’ Care is a high stakes environment.<br> <br> We discuss how the 4D model can help you in your workplace to build trust, strengthen relationships and create better outcomes.<br> <br> We unpack two of the four quadrants in the 4D model that involve creating the right kind of inclusion as well as the value of keeping agreements.<br> <br> Jonathan explains certain qualities good leaders need to possess, and how competitiveness can sometimes be detrimental. He also shares some practical tools &amp; concepts to establish and re-establish trust within your relationships with your staff and residents’ families, including 5 steps you can take if you’ve not kept an agreement, so you can reset the relationship.<br> <br> We also discuss social context – what it means, why it matters, and how it can make or break your culture.<br> <br> <br> Guest info:<br> You can learn more about our guest, Jonathan McCready, and the 4D model at <a href="http://www.4Dcoach.ca">www.4Dcoach.ca.</a> Jonathan can be contacted via <a href="https://www.linkedin.com/in/jonathan-mccready-pcc-orsc%E2%84%A2-rcc%E2%84%A2-4-d-systems-certified-35385314/">LinkedIn</a>, at <a href="mailto:jonathan@4dcoach.ca">jonathan@4dcoach.ca, </a>or at 416-726-4872.<br> <br> <br> Resources:<br> Charles Pellerin’s book <a href="https://www.amazon.ca/How-NASA-Builds-Teams-Scientists/dp/0470456485/ref=sr_1_1?dchild=1&amp;keywords=how+nasa+builds+teams&amp;qid=1594834852&amp;sr=8-1">How NASA builds Teams.</a><br> <br> Learn more about Amy Cuddy and her book, Presence at <a href="https://www.amycuddy.com">https://www.amycuddy.com. </a><br> <br> For more information about Deborah Bakti and Seniors' Care, please visit <a href="http://www.deborahbakti.com">deborahbakti.com. </a><br> Transcription:<br> Intro (00:00):<br> <br> Welcome to Seniors’ Care Matters, part of the Qod Pod network. Each week, Seniors' Care Matters provides inspiring interviews and insights to help you lead, connect and engage with your teams and your residents' families. We focus on ways to enhance your leadership approach and presence with practical tips to build a relational culture and create breakthrough results. And now here's your host for Seniors’ Care Matters - Deborah Bakti<br> <br> Deb (00:29):<br> <br> Welcome to episode two, where we're going to be talking about trust, why it's important and how to be intentional with establishing and re-establishing trust, even in high stakes environments like healthcare, and in particular seniors' care. I was having a conversation with a friend this morning, and we were talking about commitment to our goals, and I loved this distinction that she provided. And that distinction is whether we are committed or we're just interested in achieving our goals. You see, when we're committed, we're willing to invest our attention and our energy and do whatever it takes to make it happen. When we're interested, we'll put the effort in when it's convenient or when we feel like it. And it got me to thinking about this and how it relates to trust. Trust is a necessary ingredient for a successful relationship and working in seniors care and providing the care and support to your residents and their families is all about relationships.<br> <br> Deb (01:38):<br> <br> And with the last few months with this COVID crisis and negative media about how this crisis has been "handled" and experienced in seniors' care homes,