How to Create an Effective Journey Map for Your Customers with Jane Bossert (CSM, IBM)

The Customer Success Podcast show

Summary: In this episode, Brian Brannon (Corporate Marketing Manager, Gainsight) sits down with Jane Bossert (CSM, IBM) to discuss how her team is streamlining time-to-value by creating data-backed journey maps, enabling customers with self-assisting content, and more.