Jenny O’Brien on Who’s Really in Compliance [Podcast]




Compliance Perspectives show

Summary: <a href="http://complianceandethics.org/wp-content/uploads/2017/11/Compliance-Perspectives-Cover-Art-1024x1024.jpg"></a><br> <a href="http://complianceandethics.org/wp-content/uploads/2015/02/turteltaub-adam-200x200-150x1501.jpg"></a><br> By Adam Turteltaub<br><br> adam.turteltaub@corporatecompliance.org<br> As I’ve written before for <a href="http://complianceandethics.org/compliance-officers-are-going-to-get-arrested-shot-killed-and-then-arrested-again-and-sued/">the blog</a>, there’s a problem compliance people are facing:  many people are too willing to write that a so-called compliance officer has been arrested, fined or imprisoned.  Problem is, those compliance officers weren’t really regulatory and legal compliance professionals as we know them.<br> There’s one more problem, your organization may be contributing to this situation;  You may have people in your organization with “compliance” in their title but don’t actually work on the compliance team.<br> Jenny O’Brien, at United Healthcare had precisely that problem. When she assumed the role of Chief Compliance Officer she found out that there were a couple of hundred people not on the compliance team but with compliance titles.<br> This posed significant risks.  People were “clearing things through compliance” without ever actually talking to compliance.  In addition, the fact that people didn’t know who truly was a compliance officer led to dangerous confusion, and the potential of the government stating that the compliance program didn’t meet the standards for effectiveness.<br> Listen in as she relates how she remedied this situation via what turned out to be a year-long project.  In the podcast she shares:<br> <br> * How she enlisted the help of HR and the business units<br> * The process for developing new titles for affected personnel<br> * The importance of regularly auditing to see if new people that shouldn’t have received compliance titles, nonetheless<br> * The surprising upside to the process and the attachment many have to compliance<br> <br>  <br>