Summary: <a href="http://complianceandethics.org/wp-content/uploads/2017/11/Compliance-Perspectives-Cover-Art-1024x1024.jpg"></a><a href="http://complianceandethics.org/wp-content/uploads/2015/02/turteltaub-adam-200x200.jpg"></a>By Adam Turteltaub<br><br> adam.turteltaub@corporatecompliance.org<br> “Root cause analysis” is an oft-used phrase in compliance, but what is it in practice? In this podcast, <a href="mailto:lafaugust@gmail.com">Leigh Faugust</a>, Counsel at the <a href="http://www.nerc.com/Pages/default.aspx">North American Electric Reliability Corporation</a> (NERC) brings insight into what root cause analysis is and how to do it properly.<br> She explains that<br> <br> * Root cause analysis looks at what happened, why it happened and should it have happened<br> * Getting to the root cause uses iterative digging: asking a “why” question over and over again until you get to something that you can fix<br> * Generally, five why questions are enough to identify the controls you need to make sure you can get to and fix what went wrong<br> * One key to success is to put together a team of subject matter experts to help you identify what happened<br> * Once there is a clear picture of the problem can start figuring out why it happened<br> * Having a good report writer is essential to help ensure support of the change<br> * Identifying a problem as human error is really the start, not the end<br> <br> Listen in and better understand how to get to the roots of your compliance challenges.<br>
