Summary: <a href="http://complianceandethics.org/wp-content/uploads/2017/11/Compliance-Perspectives-Cover-Art-1024x1024.jpg"></a><a href="http://complianceandethics.org/wp-content/uploads/2015/02/turteltaub-adam-200x200.jpg"></a>By Adam Turteltaub<br><br> adam.turteltaub@corporatecompliance.org<br> How do you know your compliance program is working? Are there no incidents because there really aren’t incidents, or just because you haven’t found them yet?<br> Ricardo Pellafone, the founder of compliance-training company Broadcat joins us for this podcast to discuss how to measure the impact of a compliance program, and how to be a better communicator. Listen in as to his provocative and intriguing thoughts such as:<br> <br> * Simply measuring that nothing happened, isn’t the best measurement; measure business process improvement instead<br> * Have a clear definition of what the business problem is<br> * Determine what the problem costs the organization<br> * Resist the temptation to jump straight to solutions<br> * If the compliance program is new, focus on whatever your biggest risk is, then build out what a proactive solution could do and would cost<br> * When it comes to training and other communication, think about what the outcome is that you want, and then figure out which content and format can get you there<br> * When developing training, remember that adults tend to be problem-focused and eager to apply the learning immediately<br> * Think about company workflows and when and where it would be most effective to deliver a compliance message inside that workflow.<br> <br>
