536 -Is Self Service Really Self Disservice?

The Engaging Brand show

Summary: How much do you think about why you are busy....busy doing work that companies used to provide to you, now through self service you do for them? Craig Lambert, Ph.D (http://craiglambert.net/craig-lambert/), staff writer and editor at Harvard Magazine, joins me to talk about Shadow Work: The Unpaid, Unseen Jobs That Fill Your Day (http://www.amazon.co.uk/gp/product/1619025256/ref=as_li_tl?ie=UTF8&camp=1634&creative=6738&creativeASIN=1619025256&linkCode=as2&tag=mabelandharry-21&linkId=V5AY5L4YOFHEL2M6)(http://ir-uk.amazon-adsystem.com/e/ir?t=mabelandharry-21&l=as2&o=2&a=1619025256).