Engati CX show

Engati CX

Summary: Helping Businesses Achieve Breakthroughs with Innovative Disruption & Conversational AI

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Podcasts:

 Balancing privacy and experience | Sharon Boyd on Engati CX | File Type: audio/mpeg | Duration: 27:13

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content Sharon Boyd, CXO (Chief Customer Experience Officer) at MKL Innovation, talks about the non-biased view of customer-centricity. She talks about privacy issues and the main challenges that hinder a bigger focus on data security within your CX strategy. She also explains how Artificial Intelligence acts as a parallel in cyber-attack & in prevention cybersecurity, and why CX teams need to be cyber-aware. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ #EngatiCX #digital #CX #customers #customercentricity #cybersecurity"

 Why brands still struggle with CX strategies | Olga Guseva on Engati CX | File Type: audio/mpeg | Duration: 19:09

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content Olga Guseva, Customer Experience Author and Managing Partner - Integria Consult talks to us about customer ecosystems, complaint management systems and the different strategies to be carried out for B2B and B2C. She give us the first 5 steps to start with the voice of the customer programs, and guides us in creating efficient customer service policies. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/customer-experience-strategy #EngatiCX #digital #CX #customers #voc #B2B #B2C

 Have we outgrown silos? | Peter Lavers on Engati CX | File Type: audio/mpeg | Duration: 24:40

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content Peter Lavers, Director at Customer Attuned, talks to us about how should businesses deliver great experiences for B2B and what are some B2B customers’ top 3 Key performance indicators. He gives us tips on overcoming B2B CX Challenges and to build an effective Voice Of Customer Program. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ #EngatiCX #digital #CX #customers #voc #B2B #B2C"

 The 5 habits of highly successful businesses | Bob Thompson on Engati CX | File Type: audio/mpeg | Duration: 19:33

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content Bob Thompson, Founder and CEO, CustomerThink and Author of ""Hooked on Customers"" talks about scorecard for evaluating a company’s customer-centricity and tells us how we can manage and evaluate the behaviors to shape a customer-centric culture. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ #EngatiCX #digital #CX #customers #customercentricity

 Transform loyalty into advocacy | Matt Watkinson on Engati CX | File Type: audio/mpeg | Duration: 29:48

"https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content Matt Watkinson, CEO and Co-founder of Methodical, talks about the three intellectual modalities that all business decision-makers must strive for, and that there’s a strong relationship between customer loyalty and advocacy and how are loyalty and advocacy different. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ #MattWatkinson #EngatiCX #digital #CX #customers #customerloyalty #business

 Digital Transformation The Leap For Start - Ups | Shonali Burke On Engati CX | File Type: audio/mpeg | Duration: 18:55

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content Shonali Burke, President and CEO of the Shonali Burke Consulting Inc. talks to us about digital transformation, and how SMEs can identify, evaluate and rectify the stubbling blocks. Shonali helps us with guidlines helping us soothe the weight of forced digital transformation. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ #EngatiCX #digital #CX #digitaltransformation #business #SME

 Conversational design 101 | Srini Janarthanam on Engati CX | File Type: audio/mpeg | Duration: 32:02

"https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content Srini Janarthanam, Conversational AI - Engineer at NatWest, talks about how SMEs can start incorporating intelligent virtual assistants and conversational AI . He briefly explains UX Honeycomb, and how can we use UX Honeycomb to identify the parameters of UX design for chatbots and conversational AI. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/contextual-routing #SriniJanarthanam #EngatiCX #digital #CX #AI #conversationalAI #UX #conversationaldesign

 Empower your business models with AI | William Ammerman on Engati CX | File Type: audio/mpeg | Duration: 30:45

"https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content William Ammerman, Transformative Sales & Marketing Leader talks to us about how can businesses “unlearn” and transform their media models to suit the current business climate also he talks about how can startups combat Marketing in the Age of Automation, Big Data, and Machine Learning. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ #EngatiCX #digital #CX #technology #bigdata #machinelearning #AI

 From transaction to interaction | Jill Raff on Engati CX | File Type: audio/mpeg | Duration: 24:51

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content Jill Raff, ""EX to CX™"" Strategist: Leadership Development | Employee Engagement tells us about the steps can organizations take to deliver Celebrity Customer Experiences™ and how enhancing employee experience play a role in this. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/chatbots-in-education #EngatiCX #digital #CX #employeemanagement #CX #customer 

 Connecting Value With Marketing and CX | Diane Magers On Engati CX | File Type: audio/mpeg | Duration: 24:54

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content Diane Magers, Founder and Chief Experience Officer at Experience Catalysts talks about What’s responsible for the development and execution of direct sales, management, and administration and the most effective way to leverage different customer touch points. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ #EngatiCX #digital #CX #SMEs #customers #brands #customerexperience

 Leveraging the CX feedback cycle | Michelle Bandenhost on Engati CX | File Type: audio/mpeg | Duration: 23:22

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content Michelle Bandenhorst, CX Strategy Advisor at Map & Customer Experience and Management Consultant talks about customer centricity and the factors that affect customer perception and the importance in having a VOC- customer feedback mechanism. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ #EngatiCX #digital #CX #customercentricity #VoC #customerfeedback #customers

 Developing a Voice of the Customer mindset | Alex Genov on Engati CX | File Type: audio/mpeg | Duration: 26:17

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwP... Blog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content Alex Genov, Head of Customer Research, Keynote Speaker, Advisor talks to us about the challenges that Market Research is facing in terms of Data management and advanced technology and tells us about the the #1 thing that organizations should do to dramatically improve their CX. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ #EngatiCX #digital #CX #marketresearch #customerexperience"

 Tackling model drift in Machine Learning | Romina Sharifpour on Engati CX | File Type: audio/mpeg | Duration: 22:29

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content Romina Sharifpour, AI/ ML Solutions Architect at Amazon Web Services (AWS) talks about the problems faced because of mainstream machine learning and the concept of model drift and Democratisation. She also throws light on the advancements In deep learning and that has affected everyone who has access to data that leads to increase in competition. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ #EngatiCX #digital #CX #tech #GPT-3 #machinelearning #democratisation #AI"

 Is employee experience and company culture interdependent? | Kate Nasser on Engati CX | File Type: audio/mpeg | Duration: 37:05

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content Kate Nasser, Author, Speaker, Trainer, Coach and Consultant at the The People Skills Coach™talks to us about how the relationship between employee experience and company culture interdependent. She reveals the employee experience trends that will dominate 2021. Kate lays down the pillars of employee experience success and how should organizations craft an Employee Experience strategy around it."" Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/attributes #EngatiCX #digital #CX #businessculture #employeeexperience #EX"

 Handling fake news through AI | Dorothea Baur on Engati CX | File Type: audio/mpeg | Duration: 18:43

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content Dorothea Baur, Principal and Owner at the Baur Consulting AG talks about AI’s contribution to the rise of misinformation and fake media and shares how machines affect our behaviours, thinking, and interactions and how we can stay in control of these complex intelligent systems. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ #EngatiCX #digital #CX #AI #AIethics 

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