Engati CX show

Engati CX

Summary: Helping Businesses Achieve Breakthroughs with Innovative Disruption & Conversational AI

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 How to turn customers into power-sponsors | David Meltzer on Engati CX | File Type: audio/mpeg | Duration: 18:26

Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog  Check out our CX Library- CX Community page : https://www.engati.com/cx-community  CX Content page : https://www.engati.com/cx-content  YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4  SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks  Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg  David Meltzer, Co-Founder of Sports 1 Marketing and Consultant & Business Coach share an instance of an organization showing empathy towards customers and the benefits that the organization gained. He also tells us why is empathy, especially empathy towards customers, so important and reveals the most important factor in creating an empathetic organizational culture. Follow us on- Facebook: https://www.facebook.com/getengati  LinkedIn: https://www.linkedin.com/company/engati/  Twitter: https://twitter.com/getengati  Instagram: https://www.instagram.com/getengati/  https://www.engati.com/chatbots-for-sales-and-mktg Talk to us: contact@engati.com  #EngatiCX #Empathy #DigitalCX

 Connecting transformation with experience | Mary Brodie talks to Engati | File Type: audio/mpeg | Duration: 19:51

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content Mary Brodie, Customer Experience Strategy & Digital Transformation Leader tells us how can companies connect the dots between customer experience and digital transformation She also tells us how technology evolving over the next ten years, and how business are adopting  engagement tools like chatbots and live chat in the digitally connected era. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/live-chat-support https://www.engati.com/live-chat-features https://www.engati.com/live-chat #EngatiCX #CustomerExperience #Technology

 The push for B2B Customer Experience | Anna Noakes Schulze on Engati CX | File Type: audio/mpeg | Duration: 20:17

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-contentAnna Noakes Schulze, Senior Partner for Customer Experience at Ecodynamics talks about analysts predicting that in the current decade, CX will provide a competitive advantage and that businesses will compete over CX rather than features and pricing. She tells us how can B2B companies make the push for CX and gives us some tips and tricks in creating customer experience vision and strategies.Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/#EngatiCX #CustomerExperience #B2B

 Strategic segmentation for CX | Ian Williams on Engati CX | File Type: audio/mpeg | Duration: 42:29

Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer enagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page : https://www.engati.com/cx-community CX Content page : https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Ian Williams, Director & Customer Experience Strategist at Jericho talks about how can we help start-ups and SMEs in all sectors to successfully align their CX goals with improved top and bottom-line performance and what are some barriers in Customer Research and Analytics and Customer Identification. Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/multilingual-chatbot Talk to us: contact@engati.com #EngatiCX #CustomerExperience #CX

 The evolution of CRM culture | Nick Lygo Baker on Engati CX | File Type: audio/mpeg | Duration: 23:06

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content Nick Lygo-Baker, Customer Experience and EX Strategy & Transformation Expert tells us what steps should CX teams take to build more meaningful relationships with customers and what is key to being able to engage, empathize, and build customer loyalty. He shares some techniques on de-escalating a frustrated customer. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ #EngatiCX #Customerexperience #DigitalTransformation

 How counterfeits impact customer expectations | Alex Farmer on Engati CX | File Type: audio/mpeg | Duration: 30:57

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content Alex Farmer, VP of Customer Success at Cognite AS tells us if businesses should focus on customer success from the beginning and what exactly is the starting point in delivering a better customer experience. He also tells us how can we tackle problems of infringement, counterfeit products. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/   https://www.engati.com/webinars   https://www.engati.com/glossary/live-chat https://www.engati.com/chatbots-for-sales-and-mktg #EngatiCX #CustomerSuccess #CustomerExperience 

 How to tackle the Deepfake future | Dr Anasstasia Lauterbach on Engati CX | File Type: audio/mpeg | Duration: 24:25

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content Dr. Anastassia Lauterbach, Technology Strategist & Professor for AI, talks about how can we strike a balance between AI ethics and digital transformation and the threats we’re going to see in 2021 and the measures that organizations can take to prevent these threats from invading customer privacy. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/   https://www.engati.com/webinars #EngatiCX #digital #CX #customers #ai #aiethics #digitaltransformation

 The march towards ethical AI | Maria Luciana Axente on Engati CX | File Type: audio/mpeg | Duration: 35:34

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content Maria Luciana Axente, Responsible AI & AI for Good Lead at PwC UK talks about How can we trust AI that’s largely unregulated and How can we go about building the firm’s responsible AI toolkit and the methodology for embedding ethics in AI. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/   https://www.engati.com/webinars #EngatiCX #AI #AIethics

 How digital technologies transformed the Financial Times | Elodie O'Rourke on Engati CX | File Type: audio/mpeg | Duration: 23:13

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content Elodie O'Rourke, the Head of Customer Success EMEA at Financial Times joins us on Engati CX to discuss the power of multilingual support, and its impact on the Financial Times. She finds that multilingual support allows businesses to adapt to each customer's behaviour and allows us to meet their expectations.  Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ https://www.engati.com/webinars https://www.engati.com/glossary/attributes #EngatiCX #CustomerSuccess #Multilingualsupport

 From NPS and VOC to Happiness Driven Growth | Rosaria Cirillo on Engati CX | File Type: audio/mpeg | Duration: 29:17

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content Rosaria Cirillo is a Happiness Change Catalyst, Author, and Founder of Wow Now Customer Experience. She’s also the author of Yellow Factor, a book covering nine ways that cultivating Happiness in business can drive growth, productivity, and prosperity, and a series of artistic and inspirational books such as “My Circle of Connections” and “Words of Wisdom Nurturing Our World”. In addition, she recently published also the “Wow Now HCX Masterclass Compendium, a concise guide to Human-Centered and Happiness-Contributing Experience Leadership” Link to her book-  her book link- https://wownow.eu/books/   Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ https://www.engati.com/webinars https://www.engati.com/glossary/net-promoter-score https://www.engati.com/multilingual-chatbots #EngatiCX #digital #CX #customers #business

 The golden triangle of CX systems | Olga Budieri on Engati CX | File Type: audio/mpeg | Duration: 28:22

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content Olga Budieri, Global Head of Customer Experience for Aramex, talks about different customer ecosystems in the supply chain and logistics industry and elaborates on how the CX transformation projects impact the company’s processes and what needs to be accommodated to redesign the processes. She also showers some light on the Net Promoter Score (NPS) system that she designed and managed across different functional domains. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ https://www.engati.com/webinars #EngatiCX #digital #CX #customers #voc #B2B #B2C

 Conquering the barriers of omnichannel communication | Rui Santos on Engati CX | File Type: audio/mpeg | Duration: 18:53

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content Rui Santos, Speaker, Professor, and Customer Experience Consultant, talks about the use of conversational commerce tools like chatbots to enhance the shopping experience. He tells us about the hidden challenges when transitioning from operating in silos to omnichannel customer service and shares some tips for building an omni-channel service strategy. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ https://www.engati.com/webinars https://www.engati.com/glossary/agent-interface https://www.engati.com/glossary/agent-interface #EngatiCX #digital #CX #customers #omnichannel #conversationalcommerece #chatbots

 How organisations can deliver great CX in 2021 | Jo Boswell on Engati CX | File Type: audio/mpeg | Duration: 31:18

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content Jo Boswell, Director of Sentio-B Ltd, talks about the customer experience landscape being changed since the pandemic and the trends predicted for 2021. She discusses whether technology can get in the way of delivering a quality customer experience. She advises to startups and SMEs, who don’t necessarily have access to the most sophisticated tools and technology, on how to get better at CX. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ https://www.engati.com/webinars #EngatiCX #digital #CX #customers #SMEs #technology

 How customer-centricity builds better products | Ivy Ikpeme Mbakwem on Engati CX | File Type: audio/mpeg | Duration: 24:50

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content Ivy Ikpeme-Mbakwem, Chief Experience Officer at Africa Prudential Plc, talks about how can organizations uplift women in business to liberate their minds in a way that contributes towards sustainable growth and empowerment. She also tells us about how can organizations leverage disruptive technology and apply human-centric design to create products that help make the customer experience vision come to light. She also shares some tips and tricks in creating customer experience vision and strategies. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ https://www.engati.com/webinars #EngatiCX #digital #CX #customers #womenempowerment #technology #customerexperience"

 Accelerating innovation | Shnay Chohan on Engati CX | File Type: audio/mpeg | Duration: 17:12

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content Shnay Chohan, Senior AI Product Manager of Digital Technology at NatWest Group, talks about the future of AI in financial services and the changes we can see in the near future, and how has AI impacted the way in which financial services industry serves the economy. He also discusses whether the current financial regulations are adequate for overseeing an AI-driven industry. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/omnichannel https://www.engati.com/webinars   https://www.engati.com/glossary/real-time-communication https://www.engati.com/glossary/chatbot-avatar #EngatiCX #digital #CX #customers #AI #technology

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