Engati CX show

Engati CX

Summary: Helping Businesses Achieve Breakthroughs with Innovative Disruption & Conversational AI

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Podcasts:

 Next gen mobile tech - Alvin Foo on Engati CX | File Type: audio/mpeg | Duration: 30:43

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now. Alvin Foo, Emerging Tech & Marketing Evangelist, Startups' co-Founders & Advisors, talks about Next Gen Mobile Tech on Engati CX. He talks about how rapidly mobile technology is evolving and how every time a new G is becoming destruction, Eg:5G. He even talks about how small businesses are leveraging mobile technology.   If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/sla https://www.engati.com/glossary/sla-violation #AlvinFoo #EngatiCX #Mobiletech

 Developing digital mindsets - Javaid Iqbal on Engati CX | File Type: audio/mpeg | Duration: 36:39

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now. Javaid Iqbal, Co-Founder & CEO of TransformX talks about developing digital mindsets on Engati CX. He speaks about approaching any new opportunity or a challenge in a digital form. He mentions 5 reasons why companies like Uber, Airbnb are totally digital where growth and scalability are not a challenge for them. This is a digital age and only the paranoids survive in it and use AI because it has the potential to increase productivity by 40%. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ #JavaidIqbal #EngatiCX #DevelopingDigitalMindset

 Enhancing high touch - Kami Watson on Engati CX | File Type: audio/mpeg | Duration: 13:04

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now.   If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ #KamiWatson #EngatiCX #EnhancingHighTouch

 Growing through feedback - Roberta O' Keith on Engati CX | File Type: audio/mpeg | Duration: 15:28

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now. Roberta O'Keith, Strategic Business Advisor at ROK Advisors talks about Growing Through Feedback on Engati CX. He talks about how chatbots powered by AI can improve customer experience. He says tech companies have to work on and fine-tune, sentiment analysis, video, etc for better customer experience. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ #RobertaO'Keith #EngatiCX #Growingthroughfeedback

 Remodelling business models - Antonio Santos on Engati CX | File Type: audio/mpeg | Duration: 21:17

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now. Antonio Santos, Co-Founder - The Digital Transformation Lab taks about Remodelling business models on Engati CX. He talks about digital transformation especially post COVID, and how small companies and large organizations should align their digital strategies. He also talks about the adoption of AI, IOT and automation and their progress. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/internet-of-things https://www.engati.com/glossary/support-automation #AntonioSantos #EngatiCX #RemodellingBusinessModels

 7 steps to understand audience insights - Thea Cole on Engati CX | File Type: audio/mpeg | Duration: 16:20

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now. Thea Cole, CEO, Latimer talks about 7 Steps to understand audience insights on Engati CX. She says startups are more flexible than big corporates and communication is the most important aspect of innovation. These are some points that she mentioned in this interview.1. Examine the group of customers you are targeting and make sure they are right.2. Target the community you are part of and it is easy to convert. Find people who can influence others to be a part of the community, a chain.3. The right research is needed.To know more, watch the entire interview. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/voice-of-the-customer #TheaCole #EngatiCX #AudienceInsights

 Return on relationship - Ted Rubin on Engati CX | File Type: audio/mpeg | Duration: 21:27

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now. Ted Rubin, CMO and Advisory Board Member at Photofy, Inc. talks about Return on Relationship on Engati CX. He says the return on the relationship has become more important than ever, ROI is dollars, RONR will be built over years with authentic interaction and engagement. Simplicity is the new everyday low pricing, marketing will win when humans control the machines and not vice versa. He also mentions about community growth and its importance, it’s something that is ignored by many companies, “networks connect but communities care”. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ #TedRubin #EngatiCX #Returnonrelationship

 Servicing and personalization - the heroes of CX - Dilpreet Singh on Engati CX | File Type: audio/mpeg | Duration: 26:08

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now. Dilpreet Singh, Head - CRM and Customer Analytics at The Oberoi Group talks about Servicing & Personalization - The heroes of CX on Engati CX. He says customer experience is important, CX is nothing but a bridge between customer and brand, which is managed by the brand. Data is important to let it be any industry and connecting the data is important rather than collecting data. He also says CRM is not constant, it keeps on changing, so thereforeTEST - LEARN - EVOLVE If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ http://www.engati.com/glossary/chatbot-script  #DilpreetSingh #EngatiCX #Servicing&Personalization

 Will COVID change sales strategies? - Daryn Mason on Engati CX | File Type: audio/mpeg | Duration: 36:47

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/episode/6FRy6BPK1jIKADIOBWiCNgBlog link: https://blog.engati.com/ | Subscribe now. Daryn Mason, Independent Speaker, Writer, Facilitator talks about ""Will COVID change sales strategies?"" on Engati CX. He talks about the transformation of sales after this COVID crisis, he says WFM is here to stay, maybe it will be hybrid, hence selling will become a bit difficult. You need to be hyper-relevant with a high level of empathy. Understanding the customer market should be a priority. Business models will change, there will be new entrants with transformative models. Eg - UberTherefore, Understand your customer, their customer, and then go for giving them a solution. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/voice-of-the-customer https://www.engati.com/glossary/marketing-automation #DarynMason #EngatiCX #SalesStrategies

 True digital ROI - Steph Nissen on Engati CX | File Type: audio/mpeg | Duration: 16:20

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now. Steph Nissen, Chief Digital Operations Advisor at Atomic Revenue talks about True Digital ROI on Engati CX. He says Digital ROI is a love language, most people get confused between ROI with the number of likes, shares, sentiments whereas digital ROI is the same everywhere. It is the dollars that you generate on top of what you invest. If a page with a million followers does not generate enough revenue it’s of no use. He mentions about how AI is necessary to make things easier. AI is all about finding hidden knowledge, it’s about discovering something that is known but not acknowledged by humans themselves. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/   https://www.engati.com/glossary/roi-calculator #StephNissen #EngatiCX #DigitalROI

 The experience ecosystem - Shukri Cornelius on Engati CX | File Type: audio/mpeg | Duration: 19:52

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/ | Subscribe now.   If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/b2b-chatbot https://www.engati.com/glossary/chatbot-architecture https://www.engati.com/glossary/conversational-support https://www.engati.com/glossary/support-automation #ShukriCornelius #EngatiCX #ExperienceEcosystem

 Word of mouth marketing - Saul Colt on Engati CX | File Type: audio/mpeg | Duration: 25:21

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/ | Subscribe now.   If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ #SaulColt #EngatiCX #WordOfMouthMarketing

 Mobile Marketing - John Andrews on Engati CX | File Type: audio/mpeg | Duration: 19:52

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/ | Subscribe now. John Andrews, CEO at Photofy, Inc. talks about Mobile Marketing on Engati CX. He talks about the idea behind creating “Photofy - the world's easiest commercial content creation platform” with the 2nd gen team, not the creators of the product. Adapting the product to meet the needs of the market place with original ideas made by a team of friends to make a photo-editing app. He also mentions how chatbots can help businesses in the retail sector and how people rarely choose humans over automation. He also wrote a book on how retail changed with digital transformation and automation. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/agent-interactionhttps://www.engati.com/chatbots-for-retail-and-ecommerce #JohnAndrews #EngatiCX #Mobilemarketing

 Data-driven dynamic decisions - Nico Gramenz on Engati CX | File Type: audio/mpeg | Duration: 31:16

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/ | Subscribe now. Nico Gramenz, CEO at Factory Berlin talks about Data-driven Dynamic Decisions on Engati CX. He says startups are not always about disruption, it can also be about better value, experience. it's about making creators successful, finding the right network, it helps in being a great support. He also mentions chatbots and how communication should be super relevant, it should have meaning. Blockchain is also something that is important and AI is completely changing society. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/customer-support-portal https://www.engati.com/chatbots-for-customer-support https://www.engati.com/glossary/ecommerce-funnel#NicoGramenz #EngatiCX #Data-drivenDecisions

 Knowing your audience with AI - Ardath Albee on Engati CX | File Type: audio/mpeg | Duration: 18:15

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/ | Subscribe now. Ardath Albee talks about Knowing your audience with AI on Engati CX. He says that it's important to understand your audience and focus on your buyers. Relevance is more important now. AI is becoming more important with increasing digital transformation. Customer needs quick answers and chatbots can reply fast they can serve the purpose immediately. It makes the customer's job easy to understand the website. He also mentions that human touch is better than AI, but AI can help with presenting the right content on the website. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/agent-performance-report https://www.engati.com/glossary/chatbots-in-sales-and-marketing #Ardath #EngatiCX #Knowyouraudeince

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