ServiceNow Podcasts show

ServiceNow Podcasts

Summary: ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation! Visit the Now Community forums

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  • Artist: ServiceNow Community Podcasts
  • Copyright: 2021 ServiceNow Community


 A conversation with Ashley Snyder | File Type: audio/mpeg | Duration: 1545

2021 Developer MVP Ashley Snyder joins Chuck to talk about how ServiceNow found her, what it has meant to her career, her favorite feature, and a few laughs along the way. Have a listen. Topics 00:00 Introductions 05:01 ServiceNow found Ashley 06:00 Where Ashley finds help 06:52 How ServiceNow impacted Ashley's career 07:43 Becoming a specialist 09:40 Ashley's Favorite feature 12:24 Ashley's super hero story 14:50 Funnest thing ever built 16:28 First Knowledge 19:22 Looking forward to CreatorCon 21 22:07 One thing to change 23:36 Ashley's dream job 24:24 Contact Ashley 24:49 Outro Links Ashley's Blog LinkedIn See for privacy information.

 Episode 34 - Part 3 of 3: Why Workflow it? | File Type: audio/mpeg | Duration: 1033

For customers thinking about their digital strategy with fresh eyes, following the impact of the pandemic, what benefits can the Now Platform bring to enabling agility and resilience? Derek Du Preez, influencer and editor at Diginomica is joined with VP & GM UKI Jordi Ferrer and Innovation Evangelist Paul Hardy See for privacy information.

 Episode 33 - Part 2 of 3: What does the future of work look like? | File Type: audio/mpeg | Duration: 1082

Now we know what a Workflow is, how can companies think about this in terms of adjusting to distributed work, and how can automation and AI help here? Derek Du Preez, influencer and editor at Diginomica is joined with VP & GM UKI Jordi Ferrer and Innovation Evangelist Paul Hardy See for privacy information.

 Episode 32 - Part 1 of 3: What is a Workflow? | File Type: audio/mpeg | Duration: 1033

We’re in the middle of a workflow revolution, but what does this mean and how should businesses be thinking about this to enable their business goals? Derek Du Preez, influencer and editor at Diginomica is joined with VP & GM UKI Jordi Ferrer and Innovation Evangelist Paul Hardy See for privacy information.

 How Vaccine Management is Transforming Healthcare (and Customer Service) | File Type: audio/mpeg | Duration: 1935

CCW Digital's lead analysts Brian Cantor and Matt Wujciak sat down with Mike Luessi, ServiceNow's GM for healthcare and life sciences, to discuss how COVID-19 has impacted customer experience in healthcare, and customer service as a whole.  Topics include:  Insights from Mike's recent interview with Forbes on vaccine distribution and administration The future of self-service AI and automation's greatest impacts on customer experience Digitized workflows (and so much more) For a deeper dive into this topic, check out ServiceNow's webinar on 10 best practices to solve vaccine management challenges. See for privacy information.

 App Engine Studio with Chris Haas | File Type: audio/mpeg | Duration: 2325

Chris Haas joins Break Point to discuss App Engine Studio, the all-new low-code way to build apps fast! Topics 00:00 Welcome/Introductions 04:28 Why did ServiceNow build AES? 08:20 Discovering the power of the platform 12:14 Licensing & release schedule 17:54 Templates 22:00 Creatures of habit 25:51 Where we are and where we're going 35:36 More info 37:30 Contact info 37:47 Outro Links Docs: App Engine Studio (Quebec) Mail LinkedIn See for privacy information.

 Finding Water Episode 7: Host Lisa Wolfe speaks to digital transformation champion Steve Emerson Advisory Solution Architect IT Transformation for ServiceNow | File Type: audio/mpeg | Duration: 844

Finding Water Episode 6:  Host Lisa Wolfe speaks to digital transformation champion Steve Emerson Advisory Solution Architect IT Transformation for ServiceNow .  Steve shares his personal journey and best Digital Transformation practices focused on the most important critical success factor:  a solid IT foundation for a successful Digital Transformation, the CMDB and Visibility. See for privacy information.

 Episode 31 - Why businesses should upgrade to the Now Platform® Quebec release | File Type: audio/mpeg | Duration: 1233

ServiceNow’s VP Innovation Chris Pope talks with Timothy Martin, Programme Management & Business Change Delivery at WhyAye! a ServiceNow partner who’s been checking the platform enhancements out. See for privacy information.

 Command Line Interface with Chiarng Lin | File Type: audio/mpeg | Duration: 2200

Command line interface with Chiarng Lin Chuck sits down with Principal Product Manager Chiarng Lin to talk about the Command Line Interface. The discussion covers what it is, who it's for, design considerations, and what we're looking forward to - and more. Join us for a lot of great information exchange an a few laughs. 00:00 Introduction 04:40 Fred Luddy 06:39 Command line interface overview 08:09 Features 12:29 The origins of the CLI 13:32 Free or paid? 14:53 Profiles 15:58 Design considerations 22:36 Early adopters/use cases 24:50 Endpoints & creativity 28:06 Fun question 32:09 Chiarng's feelings of ServiceNow 34:12 Final words on the CLI 34:59 Contact info 35:49 Outro Links Developer Portal Email: LinkedIn Docs See for privacy information.

 Setting up data for success with Heath Ramsey | File Type: audio/mpeg | Duration: 2337

Heath Ramsey, Sr. Director of Product Management talks about what developers should know about setting up data to be successful with ServiceNow intelligence products, many of the intelligence products in the platform, what's free and what's paid for, the skills you'll need, and more. Topics 00:00 Welcome/Introductions 04:46 Heath's discoverys for maximum PA value 08:28 Structured data and unstructured data 09:54 Example of unstructured data (NLU) 11:38 AI Search 14:45 Flow Designer and machine learning 17:58 Adding value as a developer 20:45 The philosophy of ServiceNow and AI 23:24 Dynamic translation and better experiences 28:05 Regression framework 31:09 Developer skills required 33:30 Free and paid-for capabilities 35:38 Closing takeaways 37:28 Contact information 38:09 Outro Links Developer Portal NowLearning Docs See for privacy information.

 Episode 11: ServiceNow IT’s Cloud Migration Journey | File Type: audio/mpeg | Duration: 866

In this episode, Venkat Lakshminarayanan, Sr Dir at Now on Now IT Infrastructure and Ops, shares ServiceNow IT’s cloud migration journey. Also check out Now on Now page for a wealth of best practices. See for privacy information.

 Quebec Platform Features | File Type: audio/mpeg | Duration: 2471

ServiceNow Developer Advocate Andrew Barnes joins me to talk about his favorite Quebec developer features. Quebec is the latest release with a lot of goodness you won't want to miss. Topics Application customization Record Producer action Script tracer Command Line Interface Ending Flow Designer Introduction Flow Designer content filtering (Paris) UI Builder DevOps & CI/CD Links Email Developer Portal Product documentation Twitter Community LinkedIn See for privacy information.

 Finding Water Episode 6: Transforming the Customer Experience | File Type: audio/mpeg | Duration: 893

Host Lisa Wolfe speaks to digital transformation champion Dean Robison, Senior Vice President Customer Service and Support at ServiceNow.  Dean shares his personal journey,  best practices and hands-on advice for transforming the customer experience at ServiceNow.  Dean underscores the connection of how a great  employee experience translate directly to delivering an outstanding customer experience.  15 minutes See for privacy information.

 Episode 30 [Spanish Ep4]: ¿Cómo innovar con ServiceNow? | File Type: audio/mpeg | Duration: 1207

Innovación es un concepto que está íntimamente relacionado con el ADN de ServiceNow. ¿Qué tienen en común los frigoríficos de un parque de atracciones con Amazon Alexa? Descúbrelo en este Episodio 4, donde Ignacio Lobo, Sr. Solution Consultant de ServiceNow, nos desvela varios casos de innovación con ServiceNow que seguro no querrás perderte.     See for privacy information.

 A conversation with Paige Duffey | File Type: audio/mpeg | Duration: 1671

Veteran ServiceNow Developer Paige Duffey joins Chuck for a conversation about her thoughts on being a ServiceNow Developer, what she likes about the platform, what she would change, and some words of wisdom for new developers. Topics One thing to challenge Pining for in-person Knowledge Engaging with developers Paige's origin story Biggest challenge with ServiceNow Immunization records Citizen developer program Words of wisdom for noobs What she does for fun Maintaining citizen dev apps Most exciting moment(s) Employee funding assistance Introduction Starting a citizen developer program Links SNDevs Slack Twitter Website LinkedIn Email See for privacy information.


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