ServiceNow Podcasts show

ServiceNow Podcasts

Summary: ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation! Visit the Now Community forums

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  • Artist: ServiceNow Community Podcasts
  • Copyright: 2020 ServiceNow Community

Podcasts:

 Episode 9: Introducing Service Graph connectors | File Type: audio/mpeg | Duration: 751

This week, let's learn what's the Service Graph Connector Program. Hear, from Odin Olson, Sr. Director, Technology Alliances, about customer benefits and how to get involved if you're a partner.  See omnystudio.com/listener for privacy information.

 Enterprise Data Platform | File Type: audio/mpeg | Duration: 1796

An in-depth look into establishing and scaling Enterprise Data Platform that scales as company grows + keeping data hygiene intact to support actionable insights. Guests are Siva Prasad, Vipul Agochiya – Directors of Analytics, Varun Malyala, Sr. Manager, Analytics Excellence. See omnystudio.com/listener for privacy information.

 Providers: HonorHealth meeting the challenge of healthcare emergencies with innovation | File Type: audio/mpeg | Duration: 996

One big question on everyone’s mind is, “What do I do if I don’t feel well?” With guidance against just showing up at a healthcare facility, calls and other outreach to healthcare providers has increased. Organizations are being overwhelmed with the volume, and they either need to staff up or find a better way. One approach some organizations are taking is to screen people is through Virtual Agent chatbots. HonorHealth, an Arizona-based provider, is using this type of technology. They launched an online symptom checker with live chat, which went from concept to deployment in just a few days. In this podcast, ServiceNow solution consultants, Christopher Killion and Doug Bagley, and Louis Gomez from HonorHealth will discuss: Key challenges HonorHealth faced while trying to manage the influx of patient outreach because of COVID-19 How they rapidly deployed a chatbot solution to reduce call volumes, improve response time, and streamline patient triage The impact this approach had on patient experience, staff workflows, and hospital operations   To learn more, read this white paper to discover just a few of the ways IT has rapidly transformed to meet the challenges and pressures this global pandemic is placing on patients, clinicians, IT, and security. See omnystudio.com/listener for privacy information.

 Process Automation Designer and Playbook with Yaron Guez | File Type: audio/mpeg | Duration: 1915

Learn more about two new features of Paris, Process Automation Designer and Playbook from the man who knows - Software Engineering Manager Yaron Guez. We take you through the features and even some behind the scenes looks at where we come up with ideas and features for platform capabilities like this. TechNow Episode 80 - Process Automation Designer and Playbook part 1 (http://bit.ly/tn80blog) See omnystudio.com/listener for privacy information.

 Finding Water featuring Tomer Mekthy, VP of IT Operations for ServiceNow | File Type: audio/mpeg | Duration: 656

Finding Water featuring Tomer Mekthy, VP of IT Operations for ServiceNow In this next 10 minute episode Finding Water host, Lisa Wolfe chats with Tomer Mekthy, VP of IT Operations for ServiceNow.  Tomer shares his personal journey and guidance for executing a 3 Zero Strategy to deliver uninterrupted digital services and enable new business models during rapidly changing times. See omnystudio.com/listener for privacy information.

 Analytics & Workflows | File Type: audio/mpeg | Duration: 1949

How to drive actionable insights with analytics instantly and close loop with digital workflows. Once Analytics meets workflows – it’s hard to imagine them apart. Our guests Girish Srinivasan, Director of Product Analytics, Vanina Nikolova, Vivek Ambekar and Teja Gorla – Analytics Product Managers at ServiceNow. See omnystudio.com/listener for privacy information.

 Episode 21 - ServiceNow and EY discuss the new normal of working | File Type: audio/mpeg | Duration: 111

ServiceNow and EY discuss the partnership and Return to Work strategies, including how they are working together to help clients navigate the challenges of bringing their employees back to the office safely and the new normal of working. See omnystudio.com/listener for privacy information.

 Episode 20 - The Work Survey 4 : It’s not about remote work or return to work | File Type: audio/mpeg | Duration: 1067

In the final episode of four, Nerys Mutlow, Innovation Evangelist speaks with Tom Cheesewright, Applied Futurist, on findings from The Work Survey, conducted for ServiceNow, providing a global view of the future of work beyond Covid 19. They discuss how 2020 has seen an entirely new way of working, the benefits of remote working from home, and how the challenges are becoming more apparent. See omnystudio.com/listener for privacy information.

 Episode 19 - The Work Survey 3 : Businesses have innovated rapidly, but there’s still work to do | File Type: audio/mpeg | Duration: 1348

In the third of four episodes, Jessica Constantinidis, Innovation Evangelist speaks with Tom Cheesewright, Applied Futurist, on findings from The Work Survey, conducted for ServiceNow, providing a global view of the future of work beyond Covid 19. Hear how almost half of all executives and employees think transitioning to the new normal will be even more challenging than the initial shock of COVID-19, and why this challenge is exacerbated due to most businesses still having a digital disadvantage.   See omnystudio.com/listener for privacy information.

 Episode 18 - The Work Survey 2 : The future of work is now | File Type: audio/mpeg | Duration: 1006

In the second of four episodes, Nerys Mutlow, Innovation Evangelist speaks with Tom Cheesewright, Applied Futurist, on findings from The Work Survey, conducted for ServiceNow, providing a global view of the future of work beyond Covid 19. Hear how COVID-19 has created the perfect environment for innovation. Practically overnight, the business world shifted to near universal remote work, one which we would have not previously thought possible, unleashing a new period of experimentation and innovation at work. See omnystudio.com/listener for privacy information.

 Episode 17 - The Work Survey 1 : Tech is reinventing the future of work right now | File Type: audio/mpeg | Duration: 1466

In the first of four episodes, Paul Hardy, Innovation Evangelist speaks with Tom Cheesewright, Applied Futurist, on findings from The Work Survey, conducted for ServiceNow, providing a global view of the future of work beyond Covid 19. Hear about how companies will prioritize digital transformation investments, how COVID-19 has reduced operational expenses for 90% of businesses, freeing up resources for innovation, resilience, recovery, and growth and how these savings will change corporate spending habits: digital transformation will become an increasing focus for business spending as companies look to innovate the processes of getting work done.   See omnystudio.com/listener for privacy information.

 Episode 12: Strategic and Continuous Planning | File Type: audio/mpeg | Duration: 605

Join Andy Jordan and Doug Page on this enterprise agility podcast episode where they discuss how funding models need to change for continuous planning. They dive into a discussion regarding how the way dollars are allocated within the organization determines behaviors, as well as how traditional funding can be disconnected from the customer experience. There is a need to change planning from an annual cycle to a more quarterly or continuous cycle in order to react to the market quickly and optimize value. To learn more about this topic, join us on our webinar titled, “Strategic and continuous planning—the only way to plan” scheduled October 22 at 9 am PDT or 12 noon EST. Register now. See omnystudio.com/listener for privacy information.

 Artificial Intelligence (AI) | File Type: audio/mpeg | Duration: 2046

How to approach and embed AI/ML capability Enterprise-wide, chat with Brian Hoffman, Director of Data Science at ServiceNow. See omnystudio.com/listener for privacy information.

 Episode 16 – ServiceNow’s healthcare go-to-market strategy with KPMG | File Type: audio/mpeg | Duration: 995

In this episode Chris Pope, VP innovation at ServiceNow interviews KPMG’s Chief Digital Officer Lisa Heneghan on the verticalization plans with ServiceNow and how this ties into what she’s seeing right now with our customers’ needs for digital transformation. See omnystudio.com/listener for privacy information.

 A Conversation with developer MVP Andrew Albury-Dor | File Type: audio/mpeg | Duration: 1983

Special guest Andrew Albury-Dor is here to talk about what he's built, challenges he's encountered, how ServiceNow has impacted his career, what he likes in the platform and what he'd like to see improved, plus odd bits in between. Links mentioned Developer portal Andrew's site Andrew's LinkedIn Andrew's Twitter SN Devs Slack See omnystudio.com/listener for privacy information.

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