Digital Workplace Impact
Summary: Podcast by Digital Workplace Group
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A podcast about podcasts! Paul Miller finds out how Nationwide Building Society launched its corporate podcast as an internal communications channel. Starting with a six-month pilot, the objective was to uncover and amplify some of the usually quiet employee voices. Tune in, be inspired and find out what the future holds for podcasts within the Society. Featuring: Mark Parkinson, Digital Channels Business Partner, Nationwide Building Society Show notes, links and resources for this episode: UStudio: https://ustudio.com Adobe Audition: https://www.adobe.com/uk/products/audition.html
With 1.5 million employees, Walmart has one of the largest intranets in the world. In addition, it is clever enough to distinguish between whether an employee is logging in within their working hours or “off the clock”. Tune in and learn about the thinking behind this impressive intranet, the content strategy, and keeping up with the speed of culture. Featuring: Steve Wilson, Director, Digital Strategy & Brand Engagement, Walmart Show notes, links and resources for this episode: “More from Less: The surprising story of how we learned to prosper using fewer resources – and what happens next”, by Andrew McAfee: https://www.amazon.com/More-Less-Surprising-Learned-Resources_and/dp/1982103574
Awarded for Enabling the Frontline in the Digital Workplace of the Year Awards 2019, Paul Miller talks to the project manager for Stagecoach’s digital transformation, Ricky Sickelmore. Stagecoach is one of the largest bus operators in the UK, and employs 25,000 people, the majority of whom are frontline workers. From an under-used, desk-orientated intranet to a much-loved mobile app, Ricky and his team have been able to deliver real benefits to drivers and engineers. Paul and Ricky discuss the ingenious pilot, the lightning rollout, bringing your own device (BYOD) and the ripple effect of positivity on the organization as a whole. Featuring: Ricky Sickelmore, Business Analyst, Stagecoach Show notes, links and resources for this episode: Digital Workplace of the Year Awards 2019: https://digitalworkplacegroup.com/digital-workplace-year-awards/ Blink: https://joinblink.com/
With 68% of EY considered digital natives, the focus is on providing the ultimate employee digital experience to suit this (growing) audience. Recorded in person at a DWG Member Meeting in New York, Chase Mohr and Jess Woods talk to Paul Miller to explain how EY is engaging the most connected young workers, through innovative product design, tailored search experiences and an unexpected chatbot! Featuring: Chase Mohr, Associate Director, Product Strategy and Innovation and Jess Woods, Product Design Lead, EY Show notes, links and resources for this episode: Apply to join one of DWG’s exclusive in-person member meetings: https://digitalworkplacegroup.com/member-meetings-autumn-2019-application
The International Monetary Fund (IMF) is embarking on a radical project to replace 30-year-old technology with a new digital workplace to improve productivity, collaboration and knowledge management. Follow the conversation with Nisreen and Ahmed as they explain how the project came about; describe their approach; and marvel at the power of a stick man sketch! Featuring: Nisreen Farhan and Ahmed Ammar, The International Monetary Fund Show notes, links and resources for this episode: Digital Workplace of the Year Awards: https://digitalworkplacegroup.com/digital-workplace-year-awards Winner of Digital Workplace of the Year 2019 – American Express: https://digitalworkplacegroup.com/2019/08/14/winner-of-digital-workplace-of-the-year-2019-american-express Winner of Digital Workplace Leader of the Year 2019 – Marc Bramoullé at Ubisoft: https://digitalworkplacegroup.com/2019/08/14/winner-of-digital-workplace-leader-of-the-year-2019-marc-bramoulle-at-ubisoft Digital Workplace Experience: https://www.dwexperience.com
In this episode of Digital Workplace Impact, we learn about the winner of the Digital Workplace of the Year Award 2019 American Express. Tune in and hear from Gary Kensey, Vice President of Technology, as he talks about what it’s like to be recognized in the awards, what makes for a winning digital workplace, lessons learned along the way (and pitfalls to watch out for) and the focus for the future. Featuring: Gary Kensey, Vice President of Technology, American Express Show notes, links and resources for this episode: Digital Workplace of the Year Awards: https://digitalworkplacegroup.com/digital-workplace-year-awards Winner of Digital Workplace of the Year 2019 – American Express: https://digitalworkplacegroup.com/2019/08/14/winner-of-digital-workplace-of-the-year-2019-american-express
There’s a growing group of inspiring people from around the world who believe that the web is failing us, and envisage a new web, which is more open, private, secure and fun, known as DWeb. Paul speaks to Wendy Hanamura, who tells us more about the DWeb movement; explains why we need to reboot our relationship with technology; and describes what a new online world could, and should, look like. Featuring: Wendy Hanamura, Director of Partnerships at The Internet Archive, and Event Producer for DWeb Camp Show notes, links and resources for this episode: DWeb Camp: https://dwebcamp.org “The Age of Surveillance Capitalism: The Fight for a Human Future at the New Frontier of Power”, by Professor Shoshana Zuboff: https://www.amazon.co.uk/Age-Surveillance-Capitalism-Future-Frontier/dp/1781256845
As new generations come through; as people seek purpose (and passion) in their work; as the consumer’s voice becomes more and more powerful – is the organization moving from a mechanistic view to a natural, living system view? Listen to this enlightening conversation unfold as Paul and his guests discuss topics such as human-centred design, prototyping, AI and machine learning, and whether these are ushering in the digital-age’s “organization as a living system”. Featuring: Nick Allen, Global Director of Design and User Experience, GE Healthcare, and Toni Vanwinkle, Senior Director, Digital Workplace Experience, Adobe
Paul Miller talks to Marc Bramoullé, Director of Knowledge Management Services at Ubisoft, who won the Digital Workplace Leader of the Year Award 2019. Tune in to hear from Marc as he talks about knowledge management, machine learning and user-centred design at Ubisoft; tells us about his leadership approach and philosophy; and shares what’s next for him and his team. Featuring: Marc Bramoullé, Director of Knowledge Management Services, Ubisoft Show notes, links and resources for this episode: The Digital Workplace of the Year Awards 2019: https://digitalworkplacegroup.com/digital-workplace-year-awards/
University of Leicester is leading the way with its “Digital Campus”. More than just the university’s web presence, Ross Parry, Deputy Pro-Vice-Chancellor (Digital), and Lauren Vargas, Digital Fellow, explain what the “Digital Campus” is and share some remarkable examples of how technology is being used across the university to enhance learning and teaching, facilitate research and improve efficiency in management and administration. Featuring: Ross Parry, Deputy Pro-Vice-Chancellor (Digital), and Lauren Vargas, Digital Fellow, University of Leicester Show notes, links and resources for this episode: University Digital Strategy: Building the Digital Campus: https://www2.le.ac.uk/institution/digital-campus What Microsoft is thinking about now – and in the future – and what it tells us (Microsoft’s Envisioning Center): https://digitalworkplacegroup.com/2019/04/24/what-microsoft-is-thinking-about-now-and-in-the-future-and-what-it-tells-us
Douglas Pamplin managed the rollout of BNY Mellon’s internal chatbot in July 2017. Since then, they have resolved more than 174,000 queries without the need for a human behind the help desk. How so? They started small; they identified the specifics that would simplify their processes and they perfected them. Follow the conversation as Douglas tells us more about looking after 55,000 employees 24/7 and what’s next for BNY Mellon; shares his thoughts on the best use cases for virtual assistants; and explains why he’s nurturing the self-help culture within the organization. Featuring: Douglas Pamplin, Head of IT Service Desk, BNY Mellon Show notes, links and resources for this episode: BNY Mellon’s Digital Workplace of the Year 2017 – why it won: https://digitalworkplacegroup.com/2017/09/27/bny-mellons-digital-workplace-year-2017-won/
Within the space of three years, Nationwide climbed from near the bottom of Digital Workplace Group’s benchmarking tables to almost top. In this episode, Paul Miller talks to Jon Simons, Digital Channels Senior Manager at Nationwide, about how the team achieved such a radical result, and how DWG Benchmarking and Membership helped the organization go from caterpillar, through cocoon, to butterfly. Show notes, links and resources for this episode: Blog post series by Shimrit Janes: From caterpillar to butterfly: How Nationwide made the case for intranet transformation: https://digitalworkplacegroup.com/2018/11/07/from-caterpillar-to-butterfly-how-nationwide-made-the-case-for-intranet-transformation Inside the cocoon: How Nationwide ran a tightly focused intranet transformation project: https://digitalworkplacegroup.com/2018/11/28/inside-the-cocoon-how-nationwide-ran-a-tightly-focused-intranet-transformation-project And so, a butterfly: How Nationwide set themselves up for a sustainable intranet transformation: https://digitalworkplacegroup.com/2018/12/12/and-so-a-butterfly-how-nationwide-set-themselves-up-for-a-sustainable-intranet-transformation
In reaction to the dystopian view of AI and unwilling to accept it, Paul Daugherty and H James Wilson set about writing Human + Machine: Reimagining Work in the Age of Artificial Intelligence. Written as a guide to help people make informed decisions and plan for the future, Paul Daugherty talks to Paul Miller about some of the key themes from the book. Show notes, links and resources for this episode: ‘Human + Machine: Reimagining Work in the Age of Artificial Intelligence’, by Paul Daugherty and H James Wilson: https://www.amazon.com/Human-Machine-Reimagining-Work-Age/dp/1633693864 ‘The Future of Jobs Report 2018’, World Economic Forum: https://www.weforum.org/reports/the-future-of-jobs-report-2018 “Humans are underrated”, Elon Musk: https://www.livescience.com/62331-elon-musk-humans-underrated.html “Idataty”, will.i.am: https://www.information-age.com/will-i-am-artificial-intelligence-123475325/ ‘Age of Discovery: Navigating the Risks and Rewards of Our New Renaissance’, by Ian Goldin and Chris Kutarna: https://www.amazon.co.uk/Age-Discovery-Navigating-Rewards-Renaissance/dp/1250085098 ‘The Rise and Fall of D.O.D.O.’, by Neal Stephenson and Nicole Galland: https://www.amazon.co.uk/Rise-Fall-D-D/dp/0008132569
Philips employs more than 70,000 employees in 100 countries. Before it launched its new intranet, Communication Channels Director, Dennis Agusi, relayed the organization’s global message through a myriad of local intranets. But with Philips’ strategic shift into the healthcare sector, came razor-sharp focus for the new intranet, which boasts content governance, content lifecycle management and a hugely successfully search functionality. Dennis is also a studio guest on Digital Workplace 24 on February 26–27, 2019 (https://digitalworkplacegroup.com/digitalworkplace24-2019/dw-24-schedule/#hour-2), a unique online digital workplace insight event, broadcasting around the world over 24 hours. Book your ticket here: https://digitalworkplacegroup.com/digitalworkplace24-2019/dw-24-book Show notes, links and resources for this episode: Philips: https://www.philips.com/global Digital Workplace 24: https://digitalworkplacegroup.com/digitalworkplace24-2019
ING has recently undergone a huge project to bring 500 intranets in 40 countries into one shared intranet. As well as that, ING has restructured the company to enable the organization to get the best out of technology. Paul Miller talks to Joris Kok, Product Owner of ‘One Intranet’, who is in charge of the ongoing development of the platform. Joris tells us about the benefits of their agile approach; how to create the optimal team; and how the building itself has been renovated to reflect the new ways of working. Show notes, links and resources for this episode: Paul Miller’s digital workplace predictions for 2019: https://digitalworkplacegroup.com/2018/11/14/my-10-digital-workplace-predictions-for-2019 Open Knowledge Exchange – January 17, 2019, register here: https://digitalworkplacegroup.com/news-events/dwg-open-events