The Customer Success Podcast

In this episode, Allison Pickens (Chief Customer Officer, Gainsight) sits down with Leyla Seka (EVP of AppExchange, Salesforce) to discuss Leyla's top lessons from her time at Desk.com, why Customer Success will continue to revolutionize the support function and how artificial intelligence will forever change the landscape of support.

In this episode, Allison Pickens (Chief Customer Officer, Gainsight) sits down with Greg Stivers ( Sr. Vice President of Sales, Avalara) to discuss how Customer Success drives revenue for public and private companies, why sales and customer success should be best friends, and how to create cohesion between departments.

In this episode, Allison Pickens (Chief Customer Officer, Gainsight)sits down with Roger Lee (General Partner, Battery Ventures) to discuss why Customer Success is the inevitable outcome for every business within the subscription economy, trends he sees across his portfolio and why investors consider winning customer success strategies.

In this episode, Allison Pickens (Chief Customer Officer, Gainsight)sits down with Catherine Blackmore to discuss the key tactics she uses to accelerate her team's growth, gain executive buy-in, and deliver successful outcomes at scale.

In this episode, Allison Pickens (Chief Customer Officer, Gainsight) sits down with Rob Castaneda (CEO, ServiceRocket)to discuss the importance of customer training in customer success initiatives, why you need to implement a cross-functional training program and how cutting-edge technologies are transforming the future of customer training.

In this episode, Allison Pickens (Chief Customer Officer, Gainsight)sits down with Andy Mowat (Head of Growth, Culture Amp)to discuss his experiences in scaling Customer Success operations, insights from challenges his team faced, and why growing your customer success operations team is essential for future growth.

In this episode, Allison Pickens(Chief Customer Officer, Gainsight)sits down with Jennifer Dearman (Vice President of Global Customer Success, Kronos Incorporated) to understand the mechanics of delivering enterprise-level customer success. Jennifer has run several global customer success teams at enterprise organizations with wild success during her career. Prior to her position at Kronos, Jennifer served as Director of Customer Experience and Engagement at RedHat, where she led the development and implementation of RedHat’s Global Customer Success organization.

In this episode, Allison Pickens (Chief Customer Officer, Gainsight) sits down with Anthony Reynolds (CEO, Altify) to uncover why he thinks Customer Success is a pathway to the CEO's office, Anthony's Journey from CCO to CEO, and why customer-centricity starts at the heart of an organization.

In this episode, Allison Pickens (Chief Customer Officer, Gainsight) sits down with Nicolle Paradise (Sr. Director of Client Experience, ADP) to discuss how ADP is being transformed by Customer Success, how to translate customer data into meaningful action and why customer success needs to be an intentional organism to survive.

In this episode, Allison Pickens (Chief Customer Officer, Gainsight)sits down with Byron Deeter (Partner, Bessemer Venture Partners) to get his thoughts on the rise of Customer Success over the years and what it means for the future of business. Byron Deeter is one of the most well-known faces in venture capital, having led numerous investments and exits in companies like Box, Cornerstone on Demand, Twilio, and more. A fundamental part of his current position at Bessemer Venture Partners is to foretell how markets and industries will adapt to new technologies and economic changes. Throughout his professional journey, Byron has repeatedly witnessed how every level and function of a business can benefit from being more customer centric. As an operator, Byron regularly meets with clients to learn their use cases and their definitions of a successful outcome. Leveraging those experiences, Byron focuses on how companies in his portfolio are managing their client base, operationalizing ARR, and delivering success outcomes at scale. Why has Byron decided to invest in companies that put Customer Success at the forefront? What does he think the Customer Success movement means for the future of post-sales business strategy? Listen to the full episode to find out!

Join us on July 1st, 2017 for the premiere episode of the Customer Success Podcast hosted by Allison Pickens (Chief Customer Officer at Gainsight. Allison will share the best practices and stories surrounding best-in-class Customer Success programs alongside an all-star roster of special guests. “We're excited to showcase top innovators in the Customer Success community,” said Pickens, “and to share the narratives of how they built some of the most impactful Customer Success organizations. As host, I'll dig into the ‘how’ and, more importantly, the ‘why’ behind these leaders' efforts and dig deep to understand how our listeners can use the guest's experience to elevate their own programs."