Avaya Tech Talk Podcast show

Avaya Tech Talk Podcast

Summary: The Avaya Tech Talk Podcast features host Guy Clinch, Government Solutions Advocate, bringing the latest and greatest technology to the masses in this informative interview setting. Find out what's new, what's hot and what you need to be looking at to streamline your government technology solutions.

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  • Artist: Guy W. Clinch
  • Copyright: Copyright (C) 2013, Reuse permitted with attribution

Podcasts:

 Avaya TechTalk 20: Bill Orlansky Strategic Alliance Marketing at | File Type: audio/mpeg | Duration: Unknown

Avaya TechTalk host Guy Clinch interviews Orlansky, Director, Strategic Alliance Marketing at Jabra. Bill explains Jabra’s point of view that, “Devices make experiences.”

 Avaya TechTalk 19: Christine Connor Progressive Insurance | File Type: audio/mpeg | Duration: Unknown

Avaya TechTalk host Guy Clinch interviews Christine Connor of Progressive Insurance and IAUG member about the things Christine has learned at Converge2013 and will bring back to her company.

 Avaya TechTalk 17: | File Type: audio/mpeg | Duration: Unknown

Avaya TechTalk host Guy Clinch interviews Andrew Prokop of Arrow S3 who is a prolific inventor and holder of patents.

 Avaya TechTalk 18: | File Type: audio/mpeg | Duration: Unknown

Avaya TechTalk host Guy Clinch interviews Rob Hankin and Detta Donoghue of Starfish Associates about the services the company provides, the origins of their unique name and the IAUG Converge2013 conference.

 Avaya TechTalk 16: Stu Goldstein VPI’s Avaya Channel Director | File Type: audio/mpeg | Duration: Unknown

Avaya TechTalk host Guy Clinch interviews VPI’s Stu Goldstein about Intelligent Virtual Call Agents and use cases, deployment models and the business value created by VPI’s VirtualSource technology.

 Avaya TechTalk 015: Avaya CC Portfolio Strategy and Roadmap | File Type: audio/mpeg | Duration: Unknown

Avaya Tech Talk host Guy Clinch (www.linkedin.com/in/guywclinch/) in conversation with Linda Dotts, Avaya’s Vice President of Contact Center Product Management (www.linkedin.com/pub/linda-dotts/3/91b/bb ) and Laura Bassett, Director of Marketing, Customer Experience and Emerging Technologies (www.linkedin.com/in/lauralbassett) at Avaya about a number of the education sessions they will host during the upcoming IAUG CONVERGE2013 that is taking place at the Gaylord Palms Resort & Convention Center (http://www.marriott.com/hotels/travel/mcogp-gaylord-palms-resort-and-convention-center/) in Orlando June 3-7, 2013. Linda and Laura will jointly host the session Avaya Contact Center Portfolio Strategy and Roadmap (http://www.iaug.org/e/in/eid=54&s=663&print=1&req=info). During this session participants will learn about Avaya’s software portfolio strategy for 2013 and beyond. This session will provide a detailed roadmap of key Avaya solutions and applications for Contact Centers and Customer Experience Management. Later in the week Laura will present the session, Evolution to Next Generation Customer Experience Management. Participants in this session will hear more about Avaya’s vision and strategy for next generation customer experience and the contact center evolution scenarios that follow. Attendees will learn some of the key steps and options possible through the latest innovations and solutions enabled by the Avaya Customer Experience Framework.

 Avaya TechTalk 014: Member Advocacy, Got Issues Get Action | File Type: audio/mpeg | Duration: Unknown

Avaya Tech Talk host Guy Clinch (www.linkedin.com/in/guywclinch/) interviews with Bill Moore Technical Infrastructure Manager at The Museum of Modern Art and a member of the Board of Directors of the International Avaya User Group (IAUG) (www.linkedin.com/in/billmoorenyc) about the IAUG’s Member Advocacy programs and activities that will take place during IAUG CONVERGE2013 (http://www.iaug.org/p/cm/ld/fid=259). IAUG’s Member Advocacy programs go on 365 days per year. The programs make it as easy as possible for IAUG members to reach out for help when they need it. They have a number of options. The most direct method involves entering information about their issue directly into a form on the IAUG website, www.iaug.org. As soon as an issue is entered the issues are assigned it to a member of the Advocacy Committee for action. We will contact the appropriate resource at Avaya, or an Avaya business partner, to achieve resolution of the issue. During IAUG CONVERGE2013 a number of session are scheduled that will feed member support requests, product enhancement suggestions and other parts of the process and product improvement dynamic that goes on throughput the year. My blog, The Power of the Customer/Supplier Dialectic (http://www.avaya.com/blogs/archives/2011/01/the-power-of-the-customersupplier-dialectic.html) describes this dynamic in which both the customers and Avaya benefit from the vigorous interactions of the IAUG Member Advocacy programs.

 Avaya TechTalk 013: Contact Center Future Needs | File Type: audio/mpeg | Duration: Unknown

Avaya Tech Talk host Guy Clinch (www.linkedin.com/in/guywclinch/) interviews Mark Burns, Director, Enterprise Telephony & Call Center at MediMedia USA (www.linkedin.com/pub/mark-burns/0/154/681) and Bill Jolicoeur senior Product Manager at Avaya about the Contact Center Future Needs session that will take place during IAUG CONVERGE2013 (http://www.iaug.org/p/cm/ld/fid=259). The Future Needs session (http://www.iaug.org/e/in/eid=54&s=674&req=info) which will be held Thu, Jun 06, 2013 from 02:00 - 03:00 ET allows participants to provide direct feedback to Avaya on what they want the future of Avaya’s contact center product portfolio to be. Having heard throughout the previous week about what Avaya Product Management has planned for future releases of Avaya’s contact center products, during this session participants are given the opportunity to provide candid feedback as to what they, the product users, want to see in future releases. Key members of Avaya's Call Center Product Management team and including Avaya senior executives will be in attendance to listen to feedback and answer questions. This is a highly interactive session and each year participants come prepared with questions and valued suggestions. Some of Avaya most important innovations have resulted because of interactions between product users and Avaya product management personnel begun during previous year’s editions of the IAUG Contact Center Future Needs sessions.

 Avaya TechTalk 012: Jon Haich and Tore Christensen | File Type: audio/mpeg | Duration: Unknown

Avaya Tech Talk host Guy Clinch (www.linkedin.com/in/guywclinch/) continues a series of conversations about IAUG CONVERGE2013 taking place at the Gaylord Palms Resort & Convention Center (http://www.marriott.com/hotels/travel/mcogp-gaylord-palms-resort-and-convention-center/) in Orlando June 3-7, 2013. Guy interviews Tore Christensen, Corporate Consulting Engineer at Avaya specializing in Speech and Self Service (www.linkedin.com/pub/tore-christensen/0/875/981) about a number of the sessions Tore will be hosting during the upcoming IAUG CONVERGE2013. Tore is an expert in helping enterprise organizations to deliver world-class customer service and business results by employing self-service and contact center tools. During the weeklong IAUG event Tore will give attendees presentations, training and hands on help. He will show how to improve the ways customers use the Avaya Aura® Experience Portal to provide differentiated wait treatment, how to increase Application Effectiveness Reporting, how to integrate with SIP, Computer Telephony Integration, Avaya Aura® Contact Center and how to support outbound applications with Avaya Proactive Outreach Manager. Included in the agenda will be a session tailored to the needs of former Nortel Enterprise Systems customers teaching them about Avaya’s the consolidation of the joint product line and Avaya’s set of evolution options and roadmaps for legacy "blue" IVR customers. This session will discuss the roadmap for the Avaya Media Processing Server (MPS) product line and continued support of MPS customers. Attendees will discover the technical and commercial migration path for MPS customers to evolve their solution to a standards-based Avaya Aura® Experience Portal solution.

 Avaya Tech Talk 011 - Dr Valentine C Matula Interview | File Type: audio/mpeg | Duration: Unknown

Avaya Tech Talk host Guy Clinch (www.linkedin.com/in/guywclinch/) interviews Dr Valentine C Matula Senior Director Multimedia Research at Avaya (www.linkedin.com/pub/val-matula/0/b6/662) about one of the sessions he will be hosting during the upcoming IAUG CONVERGE2013 that is taking place at the Gaylord Palms Resort & Convention Center (http://www.marriott.com/hotels/travel/mcogp-gaylord-palms-resort-and-convention-center/) in Orlando June 3-7, 2013. On Jun 05, from 02:00 - 03:00 ET Dr Matula (Val) will be presenting Avaya Labs Review of Consumer Technology Trends 2013: Taking Advantage to Improve Customer Service (http://www.iaug.org/e/in/eid=54&s=670&req=info). During the session Val will highlight how to improve customer service and corporate communications by identifying and quantifying new trends in consumer communications technology, and then planning a methodical two to four year program to leverage these trends. Included will be the drift from PCs, the shift to untethered devices, the change in 'customer service process' by consumers, the use of social sources, new simple video technologies, HTML5/WebRTC and updated info on voice quality. Dr Matula will discuss how these technologies aid in the goal of providing "real help" when needed, using agent staff with more efficient means than just plain voice will be. He will review recent announcements from the 2013 Consumer Electronics Show, as well as updated technology forecasts and their impact. Dr Matula will then provide relevant Avaya Labs Research demos of systems & projects with a "top projects" list outlined highlighting real business metrics including possible ROI values to a contact center.

 Avaya TechTalk 010: NG911 Additional Data Sources | File Type: audio/mpeg | Duration: Unknown

Avaya Tech Talk host Guy Clinch (www.linkedin.com/in/guywclinch/), Tim Kenyon, President of Conveyant Systems, Inc. (http://www.conveyant.com/about.htm) and Matt Serra, Sr. Director, Product Management at Rave Mobile Safety (http://www.ravemobilesafety.com/management/)have a conversation about how the government communication enterprise can implement the promise of Next Generation 9-1-1 today. Guy, Tim and Matt talk about how much of the promise of NG9-1-1 is possible for government agencies by leveraging their existing investment to create an information rich environment. The group talks about how unlocking access to exiting information dramatically enhances the processes of delivering emergency services with new lifesaving applications and processes.

 Avaya TechTalk 009 - Mark Fletcher interview | File Type: audio/mpeg | Duration: Unknown

In this week's edition of Avaya Tech Talk host Guy Clinch interviews Mark Fletcher, ENP, who was honored recently by the Next Generation 9-1-1 Institute with the Industry Achievement Award for technological innovation. Mark and Guy talk about the NG9-1-1 Institute Gala that was held in Washington DC on March 19, 2013. They speak about why Mark got the award, what it means to him and his family and other topics surrounding Mark's work and career.

 Avaya Tech Talk 8 - Driving Down Costs | File Type: audio/mpeg | Duration: 00:13:07

Avaya Tech Talk host Guy Clinch discusses tools and techniques of how governments and other organizations can drive down costs associate with workers who use mobile devices in their jobs and take risks out of bring your own device (BYOD).

 Avaya TechTalk 007: NG Comms for the City of Taylor | File Type: audio/mpeg | Duration: 00:07:48

Avaya Tech Talk host Guy Clinch interviews Charlie Mitchell, account manager at SunTel. SunTel Services has been meeting the communication needs of commercial clients in Michigan since 1986. They provide complete life-cycle services for voice, data, and unified networks. Guy is also joined by Eric French, system engineer at Avaya and the three discuss the recent deployment of a Next Generation communications network at the City of Taylor, Michigan. The Avaya technologies are saving the city significant costs while providing new efficient ways of delivering services to the citizens of Taylor.

 Avaya TechTalk 006: NG911 with VPI | File Type: audio/mpeg | Duration: 00:06:33

This week Guy Clinch talks to Patrick Botz, Vice President-Marketing for DevConnect partner Voice Print International, Inc. (VPI). Recording NG911 involves a lot tighter integration that yesterday's recorders, and Patrick provides some great insight to 'what's under the hood' in this important, but often not thought about topic.

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